Director of Housekeeping

Job Description

Job Description

T.E.A.M. = Together Everyone Achieves More

Our TEAM culture is all about supporting one another, recognizing hard work, and helping our team members achieve MORE in their careers. If you're friendly, dependable, and enjoy creating great experiences for others, we'd love to have you join us!

Grow With Our TEAM!

We want our team members to find their MORE. Whether you're beginning your hospitality career or looking for an opportunity to grow, you'll gain valuable guest-service experience while working alongside a TEAM committed to delivering memorable experiences.

Bring your personality, professionalism, and passion for hospitality—we'll provide the support and opportunities to help you grow.

What's Your MORE?

Join our TEAM and help us create an exceptional experience from arrival to departure!

About the Role:

The Director of Housekeeping is responsible for overseeing the daily operations of the housekeeping department to ensure a clean, safe, and welcoming environment for guests and staff. This role involves managing a team of housekeeping staff, coordinating schedules, and maintaining high standards of cleanliness and hygiene throughout the facility. The Director of Housekeeping will develop and implement effective cleaning procedures, monitor inventory of cleaning supplies, and ensure compliance with health and safety regulations. Additionally, this position requires collaboration with other departments to support overall guest satisfaction and operational efficiency. Ultimately, the Director of Housekeeping plays a critical role in enhancing the guest experience by maintaining impeccable standards and fostering a motivated, well-trained housekeeping team.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 4 years of experience in housekeeping or hospitality management, with at least 2 years in a supervisory role.
• Strong knowledge of cleaning techniques, chemicals, and equipment.
• Ability to manage and motivate a diverse team effectively.
• Excellent organizational and communication skills.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Hospitality Management or related field.
• Experience working in a hotel, resort, or large hospitality environment.
• Certification in housekeeping management or related professional training.
• Proficiency with housekeeping management software and inventory control systems.
• Knowledge of OSHA and other relevant health and safety regulations.

Responsibilities:

• Supervise and coordinate daily housekeeping activities to maintain cleanliness and orderliness in guest rooms, public areas, and back-of-house spaces.
• Recruit, train, and evaluate housekeeping staff to ensure high performance and adherence to company policies and standards.
• Develop and implement cleaning schedules, procedures, and quality control measures to optimize efficiency and effectiveness.
• Manage inventory of cleaning supplies and equipment, ensuring timely procurement and proper usage to control costs.
• Collaborate with maintenance and front office teams to address guest requests, resolve issues, and enhance overall guest satisfaction.
• Ensure compliance with health, safety, and sanitation regulations, conducting regular inspections and addressing any deficiencies.
• Prepare reports on housekeeping operations, staffing, and budget management for senior management review.

Skills:

The Director of Housekeeping utilizes strong leadership and interpersonal skills daily to guide and motivate the housekeeping team, ensuring tasks are completed efficiently and to high standards. Organizational skills are critical for managing schedules, inventory, and workflow to maintain smooth operations. Communication skills are essential for coordinating with other departments and addressing guest concerns promptly and professionally. Problem-solving abilities help in quickly resolving operational challenges and improving processes. Additionally, knowledge of cleaning techniques and safety regulations ensures compliance and promotes a safe working environment for all staff.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire