Business Support Manager

Since 1977, Fischer has built a reputation for delivering exceptional plumbing, restoration, electrical, and HVAC services throughout Snohomish and King County. Built on a foundation of integrity, accountability, communication, respect, competence, and safety, Fischer continues to grow by investing in exceptional people, operational excellence, and an unmatched customer experience. At Fischer, our customers love us — and our people are the reason why. We are building a high-performance organization focused on long-term growth, strong leadership, operational excellence, and delivering an exceptional experience for both our employees and customers. If you are a highly capable operational leader who enjoys building teams, improving systems, solving problems, and creating structure that drives real results, we invite you to apply. Position Summary Fischer is seeking a highly capable and hands‑on Business Support Manager to lead and strengthen day‑to‑day business support operations across customer service, dispatch, administrative support, billing coordination, purchasing, warehouse, fleet, logistics, and field support functions. This role serves as a critical operational bridge between office and field teams, helping ensure exceptional customer experiences, efficient scheduling and technician utilization, strong operational accountability, and alignment across customer service, dispatch, warehouse, fleet, logistics, service, sales, installation, and leadership teams. The ideal candidate is a collaborative and solutions‑oriented leader who thrives in fast‑paced environments, builds high‑performing teams, improves operational consistency, leverages technology effectively, and creates scalable systems that support continued company growth. Key Responsibilities Leadership & Team Development Lead, coach, mentor, and develop Customer Service, Dispatch, Administrative Support, Warehouse, Fleet, and Logistics team members Build a culture centered around accountability, teamwork, communication, and operational excellence Establish clear performance expectations, KPIs, accountability measures, and development plans Conduct performance reviews, coaching conversations, and ongoing employee development Remove roadblocks and provide day‑to‑day operational support to ensure team success Operational Excellence Oversee daily business support operations including customer service, dispatch, scheduling, purchasing, billing coordination, warehouse, fleet, logistics, and administrative workflows Ensure efficient operational flow from initial customer contact through job completion and closeout Identify operational inefficiencies and implement scalable process improvements Develop, document, and maintain standard operating procedures Partner with leadership to align operational priorities with company growth objectives Customer Operations Ensure an exceptional customer experience across all customer touchpoints Monitor inbound customer activity, scheduling responsiveness, and service follow‑through Resolve escalated customer concerns professionally and efficiently Monitor customer feedback trends and implement corrective actions as needed Establish service standards that consistently exceed customer expectations Field Operations Support Partner with Service, Sales, Installation, Warehouse, and Fleet teams to optimize scheduling, routing, technician utilization, and job execution Ensure seamless communication between office and field personnel Support technicians with scheduling adjustments, parts coordination, and operational issue resolution Warehouse, Fleet & Logistics Oversight Provide leadership and oversight for warehouse, fleet, inventory, and logistics operations Ensure technicians have timely access to vehicles, tools, materials, equipment, and critical inventory Partner with field leadership to support technician readiness and operational efficiency Oversee vehicle utilization, preventative maintenance scheduling, fuel accountability, licensing, registration, and fleet compliance Monitor warehouse organization, inventory accuracy, purchasing controls, equipment tracking, and material replenishment Develop and maintain operational procedures for warehouse, fleet, and logistics functions Identify opportunities to reduce downtime and improve field productivity through operational improvements Partner with Accounting to support billing accuracy, collections performance, purchasing controls, and financial accountability Partner with Payroll to support accurate timekeeping, commission reporting, and payroll processes Monitor operational metrics including revenue, margins, efficiency, receivables, labor utilization, and resource allocation Support job costing accuracy and timely project closeout Prepare and present operational reports, KPIs, and business insights to leadership Systems & Reporting Drive adoption, optimization, and accountability within ServiceTitan and related business systems Audit data integrity, reporting accuracy, and KPI consistency across departments Identify gaps in system utilization and implement operational improvements Leverage data and reporting to drive efficiency, productivity, and informed decision‑making Qualifications Bachelor’s degree in Business Management, Operations, or related field preferred; equivalent experience considered 5+ years of progressive leadership experience in operations, office management, customer operations, or service‑based industries Prior experience in plumbing, HVAC, electrical, restoration, or home services strongly preferred Prior leadership experience overseeing warehouse, fleet, logistics, inventory, or field support operations strongly preferred Demonstrated success leading cross‑functional teams in fast‑paced, high‑growth environments Strong financial acumen with understanding of operational metrics, revenue, profitability, job costing, and labor utilization Strong leadership, coaching, communication, conflict resolution, and decision‑making skills Advanced proficiency in Microsoft Office including Excel, Outlook, Teams, and PowerPoint Experience with ServiceTitan or similar field service software preferred Ability to occasionally work evenings, weekends, and visit job sites as business needs require Benefits Comprehensive health insurance options 401(k) with company match Paid time off Leadership development and ongoing professional growth opportunities Executive partnership and visibility within a growing organization A high‑accountability, team‑oriented culture focused on operational excellence The opportunity to directly influence operational strategy, team development, and company growth A company actively investing in people, systems, and long‑term success #J-18808-Ljbffr Fischer Services