Support Specialist

Job Description

Job Description

Do you enjoy helping others, solving problems, and creating positive experiences with every interaction? Are you excited by a role where every day brings new questions, new challenges, and new opportunities to help? If so, we'd love to hear from you.

Acadia Federal Credit Union is seeking a full-time Support Specialist to join our support team. In this role, you'll serve as one of the first points of contact for members seeking assistance by phone, chat, online, and other digital channels. You'll partner with members to answer questions, resolve concerns, and connect them with the products and services that best meet their needs. From delivering exceptional service to building trust with every interaction, you'll play an important role in creating the positive experiences that define Acadia while supporting members and teammates across the organization.

Why Join Acadia?

Named one of the Best Places to Work in Maine every year from 2022–2025, Acadia Federal Credit Union is a growing, community-focused organization where our people come first. We invest in our employees with competitive pay, outstanding benefits, opportunities for growth, and a workplace culture built on collaboration, respect, and purpose.

What We Offer

✔ Competitive compensation

✔ Comprehensive medical, dental, vision, life, and disability insurance

✔ Paid time off plus 24 hours of paid Volunteer Time Off annually

✔ 401(k) with up to a 6% employer contribution (3% contribution + up to 3% match)

✔ $5,000 annual tuition reimbursement to support your professional growth

✔ Wellness reimbursement up to $500 annually

✔ Employee banking perks, including a 1% loan rate discount beginning on your first day

✔ And, much more!

If you're looking for an opportunity where your work will make a meaningful impact and your ideas will help shape the future of our organization, we'd love to hear from you. This position will remain open until the right person is found.

Full Job Description

• An Equal Opportunity Employer •