IT Help Desk Specialist (TX)

• Setting up and installing new computing hardware, printers, imaging OS (Windows, Mac).
• Serve as an escalation point for complex technical incidents from Helpdesk I/II analysts, providing advanced troubleshooting for Windows, macOS, mobile devices, networking, and enterprise applications.
• Administer and manage identity, access, and security configurations across platforms such as Active Directory, Azure AD, and Microsoft 365, including group policy adjustments, user provisioning, and mailbox management.
• Use remote access software, such as ConnectWise, ManageEngine.
• Maintain and improve remote support infrastructure (ConnectWise, ManageEngine), including scripting automations, ticket workflow tuning, and performance insights.
• Analyze recurring technical issues, identify root causes, and recommend permanent fixes or improvements to system reliability and support processes.
• Lead small-to-medium-sized IT projects, such as hardware refresh cycles, software rollouts, or departmental technology upgrades, coordinating with internal stakeholders.
• Contribute to IT documentation, writing technical guides, SOPs, and knowledge base articles to support Help Desk operations.
• Assist with endpoint security compliance, including patching oversight, antivirus/EDR alert handling, and security configuration checks.
• Provide high-touch support for business-critical users or departments, ensuring minimal downtime and proactive issue resolution.
• Monitor and update the enterprise software approvals list based on feedback from senior information technology personnel.
• Provide phone and internet chat-based support for our help desk.
• Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and post-recovery.
• Provide escalation resources to QA device repairs and software installations based on our custom evaluation frameworks.
• Supporting specialized projects on as-needed basis as directed by Department or Company leadership.
• Other duties as assigned.

• High school diploma or equivalent.
• 3–4 years of progressive experience in IT support, systems administration, endpoint management, or similar technical roles.
• Demonstrated proficiency with Active Directory, Azure AD, Microsoft 365, PowerShell fundamentals, and endpoint management systems (ManageEngine, Intune, MDT), and Microsoft Office Suite.
• Completed college coursework in an IT related field or technical science.
• Experience performing advanced troubleshooting across hardware, OS, networking, and cloud services.
• Strong understanding of security best practices, patching lifecycles, and enterprise support standards.

• Bachelor’s degree or higher in an IT-related field such as computer science, technical support, and information technology or equivalent years of IT related experience.
• AA CompTIA A+ certification for computer technology.
• Microsoft 365 or Microsoft Azure certifications (AZ-900 or similar).
• Experience automating tasks via PowerShell or equivalent scripting languages.
• Previous experience in a Tier II/Tier III support or specialist-level role.

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 4% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs & Company Sponsored Events
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Maverick Payments is an Equal Opportunity Employer.



Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.



Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.



Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.



Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.