Housing Specialist - Tier 2

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we're committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people's lives.

Title : Housing Specialist - Tier II (HPLP)


Location : New York Metropolitan Area


Reports to: Housing Specialist Supervisor


Pay Range: $34.89 - $34.89 per hour (effectively $63,500 - $63,500 per year)


FLSA Classification: Non-exempt


Status : Full-time (35 hours per week)


Role Summary : The Housing Specialist - Tier II will provide advanced housing services to assist clients in understanding and addressing complex personal or social challenges impacting their housing stability. This role involves collaborating with legal staff to develop comprehensive service plans that ensure sustainable housing and enhanced access to community resources. The specialist is expected to lead cross-training initiatives and possess a thorough understanding of the Housing Services Department's operations.


Primary Job Responsibilities/Duties :


The Housing Specialist - Tier II is responsible for, but not limited to:

• Collaborate with program participants to develop and implement advanced service plans tailored to resolving multifaceted issues and obstacles to maintaining housing stability.

• Provide client intake, service planning, advocacy, and referral services, stepping in to support or supervise case managers as required.

• Maintain consistent weekly or bi-weekly contact with clients to monitor and evaluate service plan progress, providing strategic guidance.

• Maintain accurate records, track case progress, and input detailed case-related information into the Legal Server Database.

• Design, conduct, and lead housing-related activities, workshops, and training sessions.

• Guide participants in obtaining, reinstating, and optimizing benefits through strategic planning.

• Assist participants in identifying and securing diverse financial resources to support housing stability.

• Advocate for and manage the submission of applications for rental assistance grants through charitable organizations, ensuring optimal outcomes.

• Compile, review, and submit comprehensive packages to HRA for Rental Assistance Grants (Exceptions to Policy) and One Shot Deals.

• Work collaboratively with legal services staff to assess client readiness and provide leadership in legal proceedings.

• Treat all clients, visitors, and employees with kindness, respect, and dignity, setting a standard for professionalism.

• Enforce facility rules and regulations to maintain compliance and operational integrity.

• Attend staff meetings, lead committee discussions, and represent the department as required.

• Uphold the highest standards of confidentiality and professionalism at all times.

• Demonstrate advanced time management and prioritization skills to handle complex caseloads.

• Stay at the forefront of new trends and developments in social services and related fields, integrating best practices.

• Perform and delegate general clerical duties to support departmental efficiency.

Physical Requirements :

• Ability to walk, stand, kneel, crouch, and bend over.

• Ability to lift, reach, and handle objects weighing up to 25 pounds.

• Ability to sit at a desk and work on a computer for prolonged periods.

• Ability to travel to different locations within New York City, as needed

Work Environment / Schedule Requirements :

• While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, employees may be required to work on or during evenings, weekends, and holidays.

Qualifications :

• Baccalaureate degree in Human Services, Social Work, Psychology, Sociology, or related field with two (2) or more years of direct social service experience; OR,

• Associate degree in Human Service or related field with three (3) or more years of direct social service experience; OR,

• High School Diploma/General Equivalent Diploma with five (5) or more years of direct social service experience.

• Knowledgeable of the plight of the homeless and special needs populations

• Knowledgeable of casework/case management methodologies

• Commitment to the mission of NAICA, Inc.

• Proven ability to work collaboratively well with diverse groups

• Proven ability to handle multiple tasks effectively under pressure

• Strong organizational skills, detail-oriented, and efficient

• Maturity, integrity, and sound judgment

• Must be able to read, speak, write, and understand English for administrative purposes.

• Must pass drug screening to be appointed.

• This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity


NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.


Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to View email address on click.appcast.io with the Subject "Reasonable Accommodation Request."


Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees

• 403(b) Retirement Savings Plans

• Loan Forgiveness Programs for eligible employees

• Paid Holidays and Vacation

• Paid Time-off

• Vol Life Insurance and AD&D

• Term Life and AD&D insurance

• Long Term Disability

• Employee Assistance Program support (EAP)

• Commuter Benefits Program

• Aflac: Short-Term Disability, CA, Accident and Hospital

• Employee Discount Program

False Statements


Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.


At-Will Employment Disclaimer


While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.