Application Support Analyst

Shift Monday - Friday - 1st Shift (Day) Business Applications Analyst The Business Applications Analyst collaborates with business partners and IT staff to gather and document requirements, analyze complex business issues, and recommend effective solutions. This role leads large-scale projects, supports software testing and implementation, and contributes to the continuous improvement of transportation execution systems and supply chain technologies. Primary Responsibilities Participate in all phases of implementation and production support for multi-technology, business-critical systems. Gather requirements and design accurate, efficient solutions aligned with business needs. Analyze and reengineer repetitive failed processes to reduce operational risk. Collaborate with development teams to ensure shared understanding and minimize rework. Maintain knowledge of interface specifications and configuration options. Document requirements and solutions in accordance with the business SDLC process. Support the transition of new customer and development projects into daily operations. Establish and maintain strong working relationships with internal teams, external customers, consultants, and vendors. Stay current on transportation execution technologies, capabilities, and trends. Create presentations and scorecards; generate reports using Excel. Follow change control methodology in daily activities. Contribute to the development and maintenance of strategies, methodologies, standards, tools, and services for supply chain system implementation. Mentor junior team members and provide guidance on best practices. Provide 24/7/365 coverage as needed through on-call rotation to support operations under time-sensitive conditions. Travel as required to support project implementation and stakeholder engagement. Uphold corporate vision, mission, values, and ethical standards in all activities. Experience supporting or implementing Manhattan 2011 and or 2018 Perform other duties as assigned. Education and Experience Bachelor's degree or equivalent in Computer Science, Information Systems, or related field. Minimum 4 years of relevant experience. Experience supporting or implementing Warehouse Management Systems (WMS) preferred. Skills And Qualifications Strong problem-solving skills with the ability to maintain service level agreements. Effective communication skills across distributed teams, with proactive status updates and issue escalation. High verbal and written proficiency with a professional and collaborative attitude. Knowledge of UNIX/Linux servers and Oracle relational databases is a plus. Strong proficiency in Oracle SQL for application development. Self-starter who thrives in fast-paced environments and works well independently and in teams. Customer service oriented and strong team player. Requirements, Perks, And Benefits (US -- Exempt) Physical & Cognitive Requirements (With or Without Accommodation) Ability to follow policies and procedures. Ability to read, write, and interpret information. Ability to add, subtract, multiply, and divide. Ability to use hands to finger, handle, or feel. Ability to sit, walk, or stand for the duration of the shift. Must possess visual acuity to perform essential job functions. Ability to conduct physical tasks with a full range of motion throughout the warehouse environment. Ability to lift/carry items up to 50 pounds. Equal Opportunity Employer FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities. Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection E-Verify Program Participant Federal Express Corporation Participates In The Department Of Homeland Security U.S. Citizenship And Immigration Services' E-Verify Program (for U.S. Applicants And Employees Only). E-Verify Notice (bilingual) Right to Work Notice (English) / Spanish FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact View email address on click.appcast.io. Perks and Benefits at FedEx Supply Chain (FSC) Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities. 401(k) plan with company match after 1 year Tuition reimbursement program Holiday pay and accrued paid time off programs offering both Vacation and PTO Medical, dental, vision, and voluntary benefits available on day one Basic life insurance Basic AD&D coverage Supplemental Life and Supplemental AD&D Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service Paid parental leave for both moms and dads Paid bereavement and jury duty Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience. Job Disclaimer (US) Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. #J-18808-Ljbffr