Insurance Product Enablement Lead

Job Description

Job Description

Location: Waltham, MA (hybrid)

ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you'll find ERGO NEXT.

Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in.

What You'll Do:

• Build and lead the Insurance Product Enablement function, integrating Insurance Product Ops and Analyst subteams under a unified operating model
• Act as a strategic partner to Insurance Product Managers to reduce operational friction and accelerate delivery
• Oversee and evolve IP-Ops responsibilities, including handling compliance inquiries, issue resolution, manual policy tasks, and process documentation.
• Oversee and evolve Analyst responsibilities, including product amendment support, competitive analysis, ad hoc studies, and recurring performance reporting.
• Identify and implement process and infrastructure improvements that enhance product configuration, documentation, and delivery.
• Partner with Engineering, Data Science, Actuarial, and Compliance to streamline cross-functional workflows and improve product governance.
• Develop shared tools, templates, and dashboards that improve visibility, accuracy, and collaboration across product teams.
• Create and maintain operating standards, service-level expectations, and feedback mechanisms that ensure consistent, high-quality support for all IPMs.
• Coach and develop team members, fostering a culture of accountability, curiosity, and continuous improvement.

What We Need:

• 7+ years of experience in insurance product management, operations, or enablement
• Demonstrated ability to design and scale internal processes, tools, and governance frameworks that drive efficiency and accuracy
• Experience leading cross-functional projects or teams in insurance, insurtech, or a related field
• Strong understanding of the commercial insurance product lifecycle, including filings, underwriting, and system implementation.
• Strong communication and organizational skills, with ability to collaborate effectively across functions
• Analytical mindset and comfort working with data to evaluate performance and identify improvement opportunities
• Ability to prioritize in a fast-paced environment and drive multiple initiatives forward simultaneously.
• Bachelor's degree required; insurance certifications (e.g., CPCU, AINS, AU) a plus

Note on Fraudulent Recruiting

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

US annual base salary range for this full-time position:

$173,000—$234,000 USD

Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.