Front Desk Agent

Job Title Front Desk Agent Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. About the Team Shaner Hotels has an exciting opportunity at our 72-room Hampton Inn & Suites State College at Williamsburg Square ! Located in the heart of Happy Valley, our unique Colonial-style hotel blends the charm and character of the Revolutionary period with the comfort and convenience of modern amenities. Our beautifully designed property offers guests a one-of-a-kind experience with a historic atmosphere and a welcoming environment. Conveniently located near many of State College's top destinations, our hotel is just one mile from Penn State University and only four miles from downtown State College , making it an ideal location for both business and leisure travelers. The Hampton Inn & Suites State College at Williamsburg Square provides guests with the trusted comfort of the Hampton by Hilton brand, offering thoughtful amenities and exceptional service that make every stay memorable. If you're passionate about hospitality and looking for an opportunity to grow your career, Hampton Inn & Suites State College at Williamsburg Square is the perfect place to join the Shaner Hotels family. Become part of a team dedicated to service excellence, teamwork, and creating outstanding guest experiences. About Us Shaner Hotel Group Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 7 0 full-service, select-service, extended-stay, and resort properties , representing over 8,000 guest rooms across 14 states and three countries . We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property. Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support . Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry. Job Info Job Identification 236266 Locations 1955 Waddle Rd, State College, PA, 16803, US (On-site) Full Time or Part Time Full-Time/Part-Time Brands Hampton Inn & Suites Job Category Front Desk