AV Support Technician

Our client is looking for an experienced AV Support Technician Contractor to join their Workplace Technology team. In this role, you will be the front line for all things conference room AV — keeping every meeting space running smoothly, day in and day out, for a fast-paced, high-growth environment. Youll own daily AV sweeps, troubleshoot everything from a dropped Google Meet call to a misbehaving room scheduler, and be the person we call on to stand up a new conference room from the ground up. Youll also play an active role in supporting company events, running the AV for productions out of our All-Hands booth and training room event space alongside our broadcast and events teams.
You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail-oriented, but able to work outside the boundaries when necessary. On top of your proven track record, you have a genuine passion for AV and IT technology, and, like us, you value hard work and fun in equal measure.
Key Responsibilities Conference Room AV Support & Sweeps

• Perform daily AV sweeps of all conference rooms to proactively catch and resolve issues before meetings start.
• Support and assist employees using conference room AV systems, both on-site and remote, including Google Meet, projectors, displays, and audio/video conferencing equipment.
• Troubleshoot and resolve Google Meet hardware and software issues, including Google Meet room kits, cameras, and in-room controllers.
• Support and maintain the Logitech Rally line of products (cameras, speakers, mics, and Rally Bar/Rally Bar Mini) across conference rooms.
• Support and troubleshoot Neat Bar Pro systems, including connectivity, audio/video quality, and firmware issues.
• Configure, monitor, and troubleshoot Logitech scheduling displays/room schedulers, ensuring rooms show accurate availability and booking status.
• Know and work with your points of escalation to continuously improve the end-user experience.
• Train employees on the proper use of conference room AV equipment.
• Respond to support escalations from the IT Helpdesk, both in person and via our ticketing system, and triage hardware stacks as needed.
• Manage inventory for AV and IT hardware and software, including tracking, ordering, and stocking of spares and consumables.