Program Manager

Job Details Level: Management Job Location: Pioneer - San Jose, CA 95118 Job Type: Full Time Education Level: 2 Year Degree Salary: $103,744.16 - $103,744.37 per year Travel: Road Warrior Shift: Day Category: Nonprofit - Social Services Position Program Manager – Housing Stabilization-CSJ Location Santa Clara County, CA Reporting Relationships Reports to: Director, Housing Stabilization Services Position Overview HomeFirst’s Housing Stabilization Department works to end and prevent homelessness for at‑risk households in Santa Clara County, California. The Housing Stabilization Manager oversees the department’s services, including rental subsidies, case management, employment and benefits assistance, and connection to community resources. The manager is accountable for performance metrics such as homelessness duration, recidivism, and exits into permanent housing, and is responsible for modeling HomeFirst’s values within the agency and community. Responsibilities Ensure effective service delivery as measured by achievement of program targets. Oversee that all program documentation is conducted appropriately within agency, licensing, contract and program guidelines. Adhere to task completion deadlines. Independently manage the day‑to‑day operations of assigned programs through supervision of all assigned staff, including: Assist Case Managers and/or Support Specialists in maintaining a caseload. Monitor and evaluate staff performance to ensure compliance with all expectations and standards of practice. Provide recruitment, hiring and training of program staff. Work with staff to maintain thorough, accurate records of service activities. Organize the work of the program and delegate responsibility to staff members, as appropriate. Assess the follow‑up of Case Managers and/or Support Specialists as they work with program participants to develop and implement an individual case management plan, and/or provide other support to help them achieve their income and housing goals. Lead regularly scheduled team meetings to support program operation, including client case conferencing. Communicate and collaborate effectively with contract monitors and partners. Ensure service integration with Santa Clara County’s CoC, U.S. Department of Veterans Affairs, Homelessness Prevention, and other relevant systems. Advocate on behalf of program participants as needed. Participate in program design and development, including the upkeep of operations manuals, as needed. Travel Percentage: Road Warrior. Attend all job‑related meetings, including program staff meetings and agency or system‑wide meetings. Participate in opportunities for learning and skill maintenance/development, including internal and external training and workshops. Maintain professional relations and conduct. Utilize supervision appropriately, maintaining open lines of communication, and providing updates on individuals. Be available after hours for support during crisis situations, as needed. Assist with other duties assigned. Qualifications Bachelor’s degree in Social Work or related human services field preferred; Bachelor’s may be substituted by 2years relevant work experience and/or lived experience. 3years relevant work experience. Minimum 1year demonstrated leadership experience. Experience serving people at risk of losing their housing or currently homeless preferred. Bilingual, bicultural preferred. Fluent in Microsoft Office Suite. Valid CA driver’s license and insurance, reliable transportation, and legally required insurance. Physical duties include walking, sitting, and the ability to lift 25lbs. Competencies Excellence: Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals. Collaboration: Works effectively to build strong relationships, foster open communication, and create a cohesive and high‑performing team. Diversity & Inclusion: Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity. Managing Performance: Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes. Empowering & Developing Others: Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively. Managing Change: Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency’s mission. Risk Management: Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively. Technical Expertise: Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field. Customer Service: Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes. Planning and Organizing: Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness. Critical Thinking: Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions. Benefits HomeFirst provides comprehensive benefits, including 100% employer‑paid medical, dental, and vision coverage and additional wellness options such as chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k) retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer. Equal Opportunity and Accommodations HomeFirst is proud to be an Equal Opportunity and affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. HomeFirst participates in the E‑Verify program as required by law. HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know. #J-18808-Ljbffr