General Manager

Overview Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose —a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. General Summary & Scope The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team that consistently delivers top-line sales growth for the store. The GM leads a team of managers and is accountable for all aspects of managing a single retail store, inclusive of the salon. This leader drives the store’s business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (standard operating procedures and compliance standards). This position requires a passion for process excellence, a drive for results, and the ability to lead, influence and develop their team. Principal Duties & Responsibilities The GM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the duties and responsibilities of the position (as well as all other projects/duties as assigned): Performance — Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the GM’s store. Drive company profitability through operational excellence, top-line sales growth, and expense control. Leverage store forecast and payroll budgets to support store scheduling needs to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. Address issues identified by Ulta Beauty’s financial and operational reporting, as well as by store visits and audit results to achieve goals and drive profitability. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits to better serve guests. Maintain prompt, regular attendance as the GM and hold all store associates accountable to the attendance policy. People — Attract, hire, and retain a diverse team of top talent, and address staffing needs and open positions for the store. In partnership with the DM and People Success, address policy violations with appropriate corrective action up to and including separation of employment in accordance with policies. Build a highly engaged team that embodies the Ulta Beauty brand through collaboration, communication, and prioritization of work. Create an inclusive environment that inspires growth and engagement of associates. Lead all aspects of manager and associate development including training, feedback, coaching, performance reviews, succession planning, and development plans to enable continuous development and drive sales performance. Participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Ensure direct reports participate in ongoing training to enable continuous development and drive sales performance. Model a culture of open communication by sharing enterprise strategy with direct reports and creating goals aligned with Ulta Beauty’s goals for their store. Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction. Execute the Guest Engagement Leader program through ownership, coaching, and a helpful guest experience to drive results across APG metrics for the store. Process — Be knowledgeable of and ensure compliance with Ulta Beauty policies, procedures, and standards. Adhere to the dress code. Use scheduling and task management tools to staff appropriately, prioritize workload, and ensure policy compliance. Protect company assets and minimize loss by meeting store standards and operating procedures, including safety, inventory control, cash management, and loss prevention. Execute day-to-day inventory control and theft reporting as necessary. Support continuous improvement by adopting company initiatives and technology, communicating expectations, and ensuring execution of store tasks. Utilize company programs, tools, and resources to drive store improvements. Regularly communicate with field leadership on business trends, opportunities, and challenges for the store. Job Qualifications Education — Bachelor’s degree is preferred. Experience — 3-5+ years of fast-paced retail management or relevant work experience. Financial management: success with top-line sales, data interpretation, payroll budgets, and expense control. Retail management: ability to monitor inventory, drive service, and execute merchandising directives. Leadership management: experience attracting, developing, and motivating talent; adapting to change; leading and influencing teams. Skills — Proficient with basic technology (POS, Microsoft Office, Apple devices); excellent written and verbal communication; strong collaboration and interpersonal skills; strong organizational skills; ability to work under pressure and adapt. Special Position Requirements Work a flexible, full-time schedule including days, evenings, weekends, and holidays. Must be available to close the store at least once per week. Attend corporate meetings and conferences with possible overnight stays and interstate travel. Maintain valid identification for airline travel. Working Conditions Frequent use of computer and telephonic devices. Continuous mobility throughout the store; frequent bending, pushing, reaching, and twisting. Frequent lifting up to 25 lbs.; continuous walking and movement. If an associate has a disability, the Company will engage in the interactive process to determine reasonable accommodation. About Ulta Beauty At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care, hair care, and salon services. We offer more than 25,000 products from about 500 brands across all categories and price points, including our own private label. A full-service salon is available in every store. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with state and local laws, including city fair chance ordinances and acts where applicable. #J-18808-Ljbffr ULTA Beauty