Technical Field Advisor

Technical Field Advisor

Under the direction of the Field Service Manager, the Technical Field Advisor (TFA) provides after-sales service and technical expertise to Elliott's customers worldwide. This role supervises commissioning, overhaul, troubleshooting, and maintenance of Elliott and other OEM turbomachinery at customer sites.

TFAs operate independently or under the direction of a Project Manager, planning, estimating, and executing projects while ensuring compliance with safety, environmental, and quality standards. This position produces service income for Elliott Company while fostering strong customer relationships and promoting company solutions.

Elliott offers a comprehensive Technical Field Advisor Training Program designed to accelerate your development and support progression through our structured career levels:

• Foundational Training: Hands-on instruction covering Elliott equipment, OEM standards, safety, and troubleshooting fundamentals.
• Advanced Skills Development: Training on steam/gas turbines, compressors, and rotating equipment systems.
• Leadership Readiness: Guidance and mentorship to prepare senior advisors for project leadership and site management roles

This program ensures that Technical Field Advisors have a clear career path and the technical, commercial, and leadership skills needed to advance through Associate TFA → TFA → Sr TFA.

Nature of the Job:

• The TFA analyzes customer problems, collects and records technical data, and summarizes findings to recommend solutions. This role involves significant hands-on work and the ability to manage site-specific challenges, as no two Elliott machines or customer applications are identical. Advisors may also:
• Recommend parts stocking strategies and overhaul schedules to minimize downtime.
• Conduct performance testing and operational evaluations.
• Act as a liaison between Elliott and the customer, ensuring satisfaction while identifying opportunities for future sales

Key Responsibilities:

• Ensure all work is performed safely and in compliance with Elliott and customer standards.
• Lead commissioning, installation, troubleshooting, maintenance, and overhauls of Elliott and non-Elliott equipment.
• Prepare hazard assessments, safety plans, and work method statements.
• Serve as the technical resource for customers, colleagues, and other field personnel.
• Assist in quotation processes and manage technical/commercial aspects of projects.
• Provide on-site leadership, supervising Elliott employees, customer personnel, and contractors.
• Prepare and deliver toolbox talks, service reports, and technical documentation.
• Support continuous improvement by contributing feedback to engineering and product teams.
• Train customer personnel and junior TFAs, fostering skill development across the organization.

Travel Requirements:

• 70-80% travel throughout North America.

Why Join Elliott?

• A structured career path with defined milestones for advancement.
• Access to cutting-edge training and mentorship.
• Opportunities to work on complex projects with industry-leading turbomachinery.
• Competitive compensation and benefits package.

Equal Employment Opportunity

Ebara Elliott Energy is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by the federal, state or local laws of the United States. Applicants and employees are protected under U.S. federal law from discrimination.