Customer Service & Scheduling Coordinator

Be the First Impression. Set the Standard. At Superior Fence & Rail, every great project starts with a great first conversation. As our Customer Service & Scheduling Coordinator, you'll be the first point of contact for our customers: setting the tone for a professional, smooth, and trustworthy experience. This role is perfect for someone who is organized, people-focused, and thrives in a fast-paced environment. You'll balance customer communication with scheduling and administrative support to help keep our operations running efficiently. Key Responsibilities Answer inbound customer calls with warmth and professionalism Schedule sales appointments by coordinating customer availability with sales team calendars Ensure efficient routing and clear communication across multiple territories Support administrative tasks such as permits and utility locates Communicate clearly with customers, sales reps, and internal team members Adapt to customer needs and handle conversations with professionalism and care What Success Looks Like Positive, professional first impression for every customer Efficient and accurate scheduling with minimal errors Strong communication across customers and internal teams Smooth coordination that helps jobs move forward without delays Qualifications Experience: Customer service or call center experience preferred Experience in scheduling, coordination, or administrative support is a plus Comfortable working in a fast-paced, team-oriented environment Skills: Strong communication and people skills Organized and detail-oriented Comfortable using technology and learning new systems Able to manage multiple tasks and priorities at once You'll Thrive in This Role if You: Are naturally friendly and easy to talk to Stay organized and on top of details Communicate clearly and confidently Handle busy environments with a calm, positive approach Take ownership of your work and follow through We Live and Lead by Our Core Values At Superior Fence & Rail, our Core Values guide how we hire, lead, solve problems, and serve our customers. They define what great looks like here. Our Core Values: Radical Honesty & Transparency Accountable & Humble Empathetic Listener Curious & Adaptive Resilient Optimism Proactive Follow-Through Work schedule Monday to Friday