PAS Specialist (Float)

Department Overview The function of the PAS Specialist position within Diagnostic Imaging Services is to provide essential customer service support at all Diagnostic Imaging locations, including Marquam Hill, South Waterfront and Beaverton. The PAS Specialist completes reception and scheduling tasks with the purpose of assisting, scheduling, collecting cash, organizing records and films related to appointments, and coordinating all related appointments - in a variety of departments, including but not limited to Diagnostic Imaging, The Breast Center at OHSU, Surgical Oncology, Mammography, the Comprehensive Breast Cancer Clinic (CBCC) and phlebotomy – using EPIC and other systems. The employee in this position promotes OHSU's mission statement by delivering high quality, cost effective, patient and family-oriented service. This position helps to create a collaborative environment by integrating education, research, and clinical leadership. The PAS Specialist collaborates with staff and health care providers from across OHSU to support truly seamless interdisciplinary breast and imaging services through prompt and professional communication skills, excellent customer service, and first-rate problem solving skills. Functions & Duties Arranged Care Obtains prior medical records and imaging studies if appropriate. Answer multi-line telephone, aid with clarifying orders, and notifying clinics of errors. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible. Mail information packets. Provide personal reminders to patients about upcoming appointments. Schedule patient appointments. Accurately assess what type of appointment is needed and with which breast specialist, and schedule correctly. Schedule all breast imaging appointments, including but not limited to mammography, ultrasound, MRI, and procedures. Schedule pediatric imaging appointments. Prepare necessary paperwork and labels for both phlebotomy specimen collection and imaging exams. Verify orders using Epic. Obtain prior medical records and images if appropriate. Track requests for outside records to ensure receipt and processing prior to appointment. Arrange for digitizing of outside images (film and CD). Burn CD of images for patients or providers upon request. Return medical records and images as appropriate. Demonstrate ownership and authority for the tracking and maintenance of records. Customer Service Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Point of Service Operations Greet patients and confirm that an appointment has been kept. Inspect insurance cards and/or authorization notices. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Verify and update the common data set on-line. Monitor patients waiting for services and follow-up with staff and management as necessary regarding delays. Explain and satisfy any necessary patient signature requirements. Demonstrates ownership and authority for the patient experience while in the waiting room and on the phone. Enrollment & Authorization Gather and/or verify patient information including demographics, insurance coverage, and financial status. Confirm patient eligibility for health care coverage and clarify any managed care arrangements. Verify appropriate accounts are active and associated with services to be received. Confirm authorizations for imaging procedures and laboratory studies. Enter all information accurately into OHSU databases or into the medical record when necessary. Follow up on pending authorizations until they are obtained. Other Duties as Assigned Required Qualifications Six months of work experience in a medical office setting, including high volume direct patient contact OR One year of work experience in a high-volume direct public contact position Note : Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Knowledge and Skills Required Basic computer keyboarding skills including typing of 30 - 45 wpm. Demonstrated excellent communication, telephone, customer service, prioritizing, and problem-solving skills. Demonstrated ability to be self-directed, organized, handle multiple complex transactions, and work in a team environment. Must be able to perform the essential functions of the position with or without accommodation. Preferred Qualifications High School Diploma Radiology medical office setting preferred. Scheduling, insurance authorization, hospital scheduling, and cash handling experience. Experience in a Radiology and/or Laboratory setting. Medical terminology. Additional Details The schedule and hours for this position vary. This position may require working some Saturdays. The locations will also vary amongst the department’s front desks on Marquam Hill, Center for Health and Healing, and Beaverton. This position is a “float” role, meaning the individual will work at a variety of desks. All are welcome. 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