Loan Servicing Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Loan Servicing Specialist Full-Time Regular Corporate, San Jose, CA, US 2 days ago Requisition ID: 1916 Lending Department Position Summary The Loan Servicing Specialist is a servicing‑centric lending operations role responsible for the ongoing administration, maintenance, and full lifecycle management of consumer loans. The position supports Lending and Member Services by ensuring post‑funding accuracy, documentation completeness, collateral perfection, lien maintenance and release, payment processing, and timely resolution of member servicing inquiries. In addition, the role provides limited support for pre‑funding and funding activities to ensure a smooth and controlled transition from origination to servicing. This position is designed to enhance operational continuity, reduce single‑point dependency, and deliver consistent, detail‑oriented, and professional service to members, internal partners, dealers, and vendors throughout the life of the loan. Essential Duties and Responsibilities Manage vehicle title perfection and lien releases by preparing DMV documentation and coordinating with dealerships, financial institutions, members, and internal departments to ensure timely, compliant title transfers. Real Estate Loan Documentation & Recording Oversight: Ensure completeness of real estate loan files by tracking receipt of recorded documents, following up with title companies, updating loan systems and imaging, and securely filing original documentation. Loan Payoffs, Funding & Lien Releases (Auto & Real Estate): Prepare payoff demand letters and process loan payoffs in accordance with established procedures, ensuring accurate funding, timely lien releases, and proper system updates. Insurance, Collateral Protection & Monitoring: Ensure all loan collateral remains protected through appropriate insurance coverage, lender‑placed policies, and monitoring services, added or removed as required and in compliance with state and federal regulations. Indirect Lending & Funding Support: Support indirect lending and funding operations by ensuring loan applications and documentation are complete, coordinating with dealerships to obtain missing information, and establishing memberships as needed. Payment Processing & Financial Accuracy: Process mailed loan payments with a high degree of accuracy, ensuring timely and effective‑date posting consistent with receipt by Meriwest. Vendor, GLS, Reconciliations & Reporting: Perform reconciliations for loan‑related vendor services and general ledger accounts (e.g., GAP, MRC, CUNA, SNC), review lending reports, and assist with tracking and reporting monthly loan volume, applications received, and loans funded. Member Inquiries & Issue Resolution: Research, resolve, and respond to member inquiries related to insurance coverage, payments, escrow accounts, taxes, lien releases, titling, out‑of‑state moves, disputes, loan adjustments, fees, and correspondence. Specialized Loan Administration (Escrows, UCCs, LOC Maintenance): Establish, maintain, and close escrow accounts; prepare, monitor, renew, or terminate UCC and fixture filings; close unused open‑end lines of credit as directed; and issue required member notifications. Cross‑Training, Coverage & Operational Support: Cross‑train across lending functions to maintain servicing proficiency, provide operational coverage, support service level agreements with vendors and internal partners, and perform other related duties as assigned. Perform other duties as assigned. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Minimum Qualifications High School or Equivalent Required. Three years to five years of similar or related experience. A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. This position requires 100% on‑site presence in San Jose, CA. Due to the nature of the responsibilities, remote work—including hybrid schedules—is not supported. Candidates must be able to reliably commute or relocate to the work location. Compensation Target Range: $31.61 to $39.52* *The target range for entry in a new position is between the minimum and midpoint of the range, depending on experience and qualifications. Benefits Medical/Dental/Vision on the first day of employment for full‑time employees Free Long Term Care Insurance for employees Pension Plan/401K Bonus and incentive potential Generous Paid Time Off (PTO)/Holiday program Career growth support and planning programs In‑house fitness center Discounts on new Mortgage after 6 months of employment Meriwest is an equal opportunity employer that is committed to inclusion and diversity. All qualified applicants will receive consideration for employment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. #J-18808-Ljbffr Meriwest Credit Union