Catering Sales Manager

Catering Sales Manager

We are looking for an experienced Catering Sales Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.

Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.

We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.

We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Qualifications

• Three or more years in a sales role, with verifiable sales success.
• Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets and menu development.
• Ability to work independently both on and off venue property with little supervision or oversight.
• Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating word documents, Excel spreadsheets, email); working knowledge of POS systems.
• Ability to adhere to high standard of business etiquette, professional verbal and written communication.
• Ability to consistently represent the Company in a professional, positive and knowledgeable manner.
• Ability to adhere to highest standard of confidentiality and discretion.
• Demonstrated ability to produce detail-oriented, accurate work.
• Ability to work a varied schedule, which may include weekends and evenings, as required to ensure outcome.
• Ability to travel to outside sales calls and/or events.
• Proven ability to make solid, appropriate and independent decisions.

• Must be able to obtain and maintain a Tribal Gaming License

Responsibilities

The Catering Sales Manager's primary duty is making sales and obtaining contracts for the venue's 12,000 square feet of banquet and event space. This is a revenue-generating position: the Sales Manager is measured on booked business, and most of the working time is spent prospecting, presenting, negotiating, and closing business.

The Sales Manager independently generates, manages, and coordinates outside catering sales. This position owns the full sales cycle: sourcing the lead, qualifying the prospect, conducting the site tour, negotiating terms, closing the contract, and retaining the account through reception and event execution.

Sales performance depends on relationships, so the Sales Manager maintains consistently positive and professional relationships with internal and external clients providing outstanding service, researching and resolving invoice questions, and offering knowledgeable menu recommendations that increase per-event revenue. The Sales Manager facilitates the internal flow of information and communicates directly with guests and vendors and must be available to assist with general catering operations as needed.

Sales Responsibilities

• Generate new business by networking and prospecting with key decision-makers; establish and develop strong, effective relationships with influencers through professional, courteous, and ethical interaction.
• Independently source, identify, and pursue outside networking opportunities through professional industry resources, community events, and special events attended by prospects.
• Coordinate and deliver effective sales presentations and site tours that convert prospects into booked business.
• Negotiate, author, and submit finalized contracts and BEOs to clients and internal staff.
• Maximize occupancy and average revenue per event across the venue's 1,200 square feet of banquet space through upselling, strategic date management, and repeat-business development.
• Maintain an extensive client database and work it consistently for follow-up sales calls and contact (in person, phone, email, mail, etc.).
• Maintain accurate records of all catering sales activity, including pipeline, forecast, and booking pace.

Account Management & Execution

• Address or coordinate all catering requirements and requests in a timely and helpful manner.
• Communicate daily with the Food & Beverage team about guest needs and expectations.
• Serve as the primary group and convention contact once the contract is signed; approve of inventory or other changes and respond to questions or concerns promptly.
• Assist in the planning and coordination of catered events as directed.
• Follow up on guests' experience at the venue, ensuring all issues have been addressed and positioning the account for rebooking.
• Assist with oversight of accounts receivable in conjunction with assigned events.
• Perform other related duties as assigned.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company's standards, work requirements and rules of conduct.

The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands.

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. There are smoking and non-smoking areas in the casino.

Miccosukee Casino & Resort