Medical Assistant/Customer Service Specialist, Full Time- Paramus, NJ

Medical Assistant/Customer Service Specialist, Per Diem- Paramus, NJ VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at our Paramus, NJ! In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center! As a Medical Assistant, you will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations. We are looking for a Medical Assistant with prior administrative experience, strong initiative, and the ability to work independently. This location will require working on some days when no patients are scheduled, working alone to support administrative functions, and intake medical deliveries as needed. Compensation Pay Range: $20.00 - $25.50/hour 401K with Match up to 4% Employment Type, Schedule, FLSA Status Position Schedule: Friday and Saturday | 8:00am - 6:00pm Non-Exempt Reports to Clinical Operations Manager Location 120 RT 17 North, Paramus, NJ 07652 Primary Responsibilities Performs a variety of patient care activities rendering quality patients in accordance with standards of practice. Room clinic patients in person or virtually and update patient chart with the required information Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments. Oversees and ensures efficient turnover of exam rooms Assist provider in the exam room as requested Collect, prepare, and submit ordered patient lab specimens as directed. Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents. Triage patient phone calls and messages and document them appropriately Orders and manages supplies under the direction of manager Disinfect and stock the exam rooms. Assist in obtaining records required for the patient’s chart Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day. Follow company policies and CDC guidelines for infection control. Secondary Responsibilities Assist with proper handling and storage of hazardous materials. Maintain confidentiality of all company and patient records. Adhere to HIPPA. Communicates schedule changes to the team and assists with rescheduling patients. Manages incoming mail and deliveries. Qualifications Education and Experience High school graduate or equivalent, required. Medical Assistant Certification, preferred CPR/BLS, required prior to start date. 1 year of experience working within a clinical environment, required. 1 year in an administrative, patient-facing, or customer service role, required. Phlebotomy and lab processing skills, preferred. Skills Self-motivated with the ability to work independently as needed. Must possess outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members, patients and physicians. Must possess computer skills for electronic recordkeeping. Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Vivo Infusion is an Equal Opportunity Employer. #J-18808-Ljbffr Infusion PA