Customer Success Manager I

Customer Success Manager IThe entry point into Revenova's Customer Success Manager career track. The CSM I supports a portfolio of smaller, lower-complexity customers while developing the product knowledge, business acumen, and customer-management skills needed to grow within Customer Success. This is a developmental role designed for someone highly organized, customer-focused, and curious, who wants to build a career in Customer Success and transportation technology.Key Responsibilities• Support and manage day-to-day relationships for a portfolio of smaller and lower-complexity Revenova customers.• Maintain regular and proactive communication with assigned customers to promote engagement and strengthen customer relationships.• Develop an understanding of each customer's business, transportation workflows, goals, and use of the Revenova platform.• Help customers understand and utilize available Revenova resources, training, and product capabilities.• Monitor customer engagement and identify concerns, adoption challenges, or changes in customer sentiment that may require additional attention.• Prepare for and participate in customer meetings, account reviews, and renewal discussions, taking on progressively greater responsibility as experience grows.• Manage renewal activities for assigned accounts, including renewal outreach, coordination, and execution of the renewal process.• Recognize potential customer needs or opportunities for additional Revenova products and services and communicate them to the appropriate team.• Ensure customer account information, contacts, engagement activity, and relevant account updates are accurately maintained within internal systems.• Participate in implementation-to-Customer Success handoffs for newly assigned customers.• Build knowledge of Revenova, Salesforce, transportation management systems, and logistics operations through training and hands-on customer experience.• Travel occasionally as needed for customer or company engagements.Collaboration & Escalation• Escalate customer concerns, risks, and complex business needs to Customer Success leadership or the appropriate internal resource rather than attempting to resolve them alone.• Coordinate with Support, Professional Services, Product, and Technical Account Managers to connect customers with the right internal resource for technical or implementation questions.• Share customer feedback and recurring themes with Customer Success leadership.Qualifications• 1–3 years of experience in logistics, transportation, supply chain, customer-facing account management, or customer service preferred.• Strong written and verbal communication skills.• Strong organizational and time-management skills with the ability to manage multiple priorities.• Customer-focused mindset and ability to build positive professional relationships.• Curiosity and willingness to learn customers' businesses, workflows, and goals.• Ability to recognize when a customer concern requires additional support or escalation.• Comfortable learning new software platforms, technology, and transportation concepts.• Experience with Salesforce is a plus but not required.• Self-motivated, coachable, and interested in developing a career in Customer Success.What Success Looks Like• Assigned accounts stay engaged and renew on schedule with minimal last-minute intervention.• Growing independence — fewer escalations needed for routine relationship and renewal work over time.• Demonstrated readiness to take on a larger, more varied portfolio (CSM).