Senior Center Programs Specialist ($25.05/hour - $33.81/hour)

Senior Center Programs SpecialistHayward Area Senior Center - Hayward, CA; Castro Valley Community Center - Castro Valley, CA; Kenneth Aitken Senior & Community Center - Castro Valley, CASalary Range $25.05 - $33.81 HourlyOverview: H.A.R.D.'s Senior Adult Programs are geared towards adults 50+ years. We offer social, recreational, educational, and nutritional programs and activities to enhance the lives of older adults, and help them remain healthy, be active and stay independent. We are currently seeking a Senior Center Program Specialist to support our Senior Adult Programs.The primary responsibilities of this position will be to provide excellent customer service to instructors, volunteers, and customers, ensure daily delivery and safe execution of senior meal program to meal participants, gather data and statistics for reports, and respond to a variety of inquiries from outside agencies and the community. In this role you will have the opportunity to multi-task and transition to a variety of tasks throughout the workday. The ideal candidate will be available to work part-time, will be reliable, dependable and outgoing.Available Positions: 2Hourly Rate: $25.05/hour - $33.81/hourWork Schedule: 18 hours/week on weekdays between the hours of 8am and 5pm with occasional evenings and weekendsPart-Time, Year-Round, Hourly, Non-Exempt PositionWork Location: Primarily H.A.R.D.'s Senior Centers in Hayward and Castro Valley and possibly community centers with senior programs.Filing deadline: Ongoing until the position has been filled.Anticipated Start Date: ASAPNot to exceed 960 hours per fiscal year. (July 1 – June 30)Applications will be reviewed as they are received. This posting may close at any time.Position Summary: Under general supervision from the Recreation Coordinator II or the Recreation Supervisor, performs a variety of duties and responsibilities to assist with daily operations of Senior Adult Programs, including provide excellent customer service to instructors, volunteers and customers, ensure daily delivery and safe execution of senior meal program to meal participants, gather data and statistics for reports, and respond to a variety of inquires from outside agencies and the community.Distinguishing Characteristics: Incumbents in this class are primarily responsible for senior adult program duties at a specific senior site but may also perform general duties to the overall operations of senior programs that may occur at additional District facilities.Essential Duties and Responsibilities: Incumbents may not perform all duties. Duties include but are not limited to the following:Greet and assist visitors and facility users, provide information and assistance, make referrals as neededHandle participant registration through Web based registration and POS systemDeposit funds and reconcile daily transactions and prepare daily closeout reportsServe as receptionist, screen telephone calls, transfer and direct to appropriate staff, take messages and make appointments as necessaryEnsure daily delivery and safe execution of senior meal program to meals recipientsMonitor activities in facility, aid and ensure compliance with District regulations, maintain facility securityRecruit, train and supervise volunteersAssist with marketing by creating flyers, newsletters and postcards, utilizing Facebook, the District website and other social mediaGather and maintain information for monthly program reports, input data in computer and prepare accurate reports as necessaryPerform periodic inspections of facility and AED equipmentMay open and secure facility before and after program use; prepare facility and set up furniture and or equipment for scheduled activities/eventsAssist in the implementation of daily programs and special eventsMaintains good public relationsParticipates in training sessions and regular staff meetingsMay provide input regarding program planningAt all times, demonstrates cooperative behavior with colleagues, supervisors, volunteers and the publicPerforms other duties as assignedWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position are primarily performed in indoor settings; but there may be some outdoor settings as well. There will be exposure to computer screens. Incumbents may be assigned an irregular working schedule including weekends, early mornings, evenings and holidays and may have to travel between various locations.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, by telephone, and by radio, and to speak loudly in a noisy setting; vision adequate to clearly distinguish objects and persons at a distance and read printed material and computer screens, bodily movement adequate to sit, stand or walk for prolonged periods of time; manual dexterity adequate to grasp objects, use fine manipulation, write and operate office machines and equipment; may have to climb, balance stoop or crouch; and strength and endurance to safely lift and carry items of up to 50 pounds.QualificationsMinimum Qualification Requirements: Ability and Skill to:Work with the public that are participating in a variety of recreational activitiesMonitor compliance with District regulations and policies, and general safety practices related to activities; firmly but tactfully enforce rules and regulationsReact quickly and calmly in emergenciesAdminister First Aid, CPR and/or artificial respirationCommunicate effectively with a wide range of peopleUnderstand and carry out oral and written instructionsMaintain cooperative relationships with those in contact during the work shiftWork independently in the absence of supervisionBi-lingual desiredKnowledge of:Office procedures, methods and equipment including computers, copiers and standard computer programsComplete forms, reports and paperworkClerical duties, including filing, answering multi-line phones and working on computersSafe food handling practicesStandard safety rules and regulations related to public recreation activitiesEducation/Experience/Training:Completion of high schoolPrior experience with senior population and volunteersPrevious clerical experience desirableProficient in MS Office Programs: Excel, Word, Access, Outlook, PublisherMust possess standard First Aid/CPR/AED and must maintain certifications thereafter as a condition of continued employmentPossess a CA Food Handlers Certificate and must maintain certifications thereafter as a condition of continued employmentSpecial Requirements:Must be at least 18 years of ageMust pass a fingerprint and/or background clearance prior to employmentVerification of ID and ability work in the USACompletion of the Hepatitis B vaccination series is recommendedProvide great service to all customersRun payment transaction through the Point of Sale systemFollow and govern H.A.R.D. employee policies and proceduresMaintaining a neat and clean appearance at all timesCommunicate effectively with the public, respond to conflicts, and provide excellent customer service Hayward Area Recreation and Park District