Patient Access Associate

Perform admitting duties for all patients admitted for hospital services Assign accurate medical record numbers (MRNs) Complete medical necessity and compliance checks Provide patient instructions and collect insurance information Receive and process physician orders Utilize an overlay tool and provide customer service Operate the telephone switchboard for incoming, outgoing, and inter-office calls Meet assigned point-of-service goals Use quality auditing and reporting systems to ensure account corrections Conduct account audits and provide statistical data to Patient Access leadership Pre-register patient accounts before visits Make inbound and outbound calls to obtain demographic, insurance, and patient financial information Collect point-of-service collections and past-due balances, including explaining payment plan options Explain consent forms, obtain required signatures, and document witnesses Distribute and explain patient education and regulatory forms Review insurance eligibility responses and enter benefit data to support collections and billing Screen Medicare medical necessity using ABN software and distribute ABNs as appropriate Distribute and document designated forms and pamphlets Requirements 1+ years of customer service experience Must be inquisitive and open to innovation, including AI High School Diploma/GED required CRCR certification required within 9 months of hire (company paid) Ability to work onsite at Bon Secours - Maryview Medical Center in Portsmouth, VA Ability to meet regulatory compliance, patient access, insurance verification, and point-of-service collection requirements Core Competencies Demonstrates expertise in patient admission processes, insurance verification, and regulatory compliance while providing exceptional customer service. Proficient in utilizing auditing systems and managing patient financial information effectively. Highest-signal resume keywords Customer Service Experience CRCR Certification Insurance Verification Regulatory Compliance Point-of-Service Collections ATS Optimization Keywords Hard Skills Medical Record Number Assignment Medical Necessity Checks Quality Auditing Account Audits Patient Pre-Registration Demographic Information Collection Payment Plan ExplanationConsent Form Documentation Insurance Eligibility Review ABN Software Screening Soft Skills Inquisitive Nature Open to Innovation Certifications & Qualifications CRCR Certification Industry Keywords Patient Access Compliance Insurance Verification Point-of-Service Goals Patient Education Tools & Technologies Overlay Tool Telephone Switchboard #J-18808-Ljbffr Jobtailor