Senior Customer Service Representative - eDC

Senior Customer Service Representative

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more about the career areas and lines of business at

In this role, you will:

• Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
• Perform complex customer support tasks
• Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals
• Interact with immediate team and communicate with other departments
• Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints
• Perform research to resolve complex customer problems
• Recommend areas needing improvement
• Interact with internal and external customers
• Electronic Deposit Center with the daily processing of electronically deposited business customer checks.
• This position will review electronic deposits and monitor for exceptions related to image quality, duplicate items and various other exception types.
• This position will send correspondences to customers to inform them of denials and provide operational and customer support where needed

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Item Processing experience e.g. electronic checks, saving bonds etc.
• Experience with the eDC application, Operations Image Browser, Hogan
• Ability to meet consistent deadlines efficiently
• Effective organizational, multi-tasking and prioritizing skills
• Proven ability to prioritize tasks, meet tight deadlines, and perform under pressure effectively
• Proven ability to perform effectively in a fast?paced, high?demand environment while managing and balancing multiple priorities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong verbal, written, and interpersonal communication skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Job Expectations:

• Schedule: Monday-Friday within 9:00am -6:00pm
• Frequent Opportunities for Overtime, may become required due to business need and volume of the department

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 6-8 weeks. Training hours are 9:00 a.m. 6:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 6-8 weeks of training.
• We're open from Monday Friday 8:00am-8:00pm. Your regular work schedule will be based on business need
• Position is Hybrid after training period
• This position is not eligible for Visa sponsorship

Posting Location: 1305 W 23rd St., Tempe, AZ

• (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )

Posting End Date: 4 Jul 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.