Customer Experience Associate

Honesdale National Bank

POSITION SUMMARY:

As a Customer Experience Associate, you'll serve as a frontline ambassador of the bank, delivering exceptional service while accurately processing financial transactions. You'll foster trust and satisfaction by assisting clients with their banking needs, promoting products and services, and ensuring operational excellence.

ESSENTIAL FUNCTIONS and DUTIES

Process deposits, withdrawals, check cashing, and loan payments with accuracy and efficiency
Handle cashier's checks, money orders, certified checks, credit card payments, and cash advances
Provide access to safe deposit boxes (if available) and assist with related documentation
Balance cash drawer and ATM as needed; maintain control and security of cash
Open and record night deposit bags; prepare currency orders
Greet and assist lobby customers, directing them appropriately
Deliver prompt, courteous, and solution-oriented service to all customers
Proactively resolve customer concerns and escalate complex issues as needed
Answer incoming calls and provide support in alignment with Customer Service Standards
Assist customers with account reconciliation and check orders
Identify and report potential fraud or suspicious activity
Complete Currency Transaction Reports (CTRs) and maintain the Monetary Instruments Log
Ensure adherence to all bank policies, procedures, and regulatory requirements
Use procedural manual as a daily resource
Advise customers on bank products and services; identify cross-sell opportunities
Support marketing initiatives and participate in community events to enhance visibility and business development
Recommend process enhancements to improve efficiency, accuracy, or customer experience
Take initiative in learning new systems, procedures, and service strategies
Assume additional responsibilities as assigned by leadership
Other duties as assigned

REQUIRED SKILLS and ABILITIES:

Exceptional customer service skills
Strong verbal and written communication
High attention to detail and accuracy
Ability to multitask and prioritize in a fast-paced environment
Team-oriented with the ability to work independently
Commitment to confidentiality and ethical standards
Strong keyboarding, PC, and telephone skills
Valid driver's license with a clean driving record

REQUIRED EDUCATION and EXPERIENCE:

High school diploma or equivalent
Prior experience in a customer-facing banking role desired
Previous cash handling and customer service experience preferred

TRAVEL REQUIREMENTS:

As needed for coverage at other branches.

PHYSICAL REQUIREMENTS: (update as needed)

Prolonged periods of sitting : Ability to remain seated for extended periods while performing computer-related tasks.
Manual dexterity : Proficiency in handling and manipulating objects, including typing and using office equipment such as printers, scanners, and fax machines.
Visual acuity : Ability to read and interpret data on computer screens and paper documents.
Hearing: Capability to hear and respond to telephone calls, office sounds, and discussions with colleagues.
Basic physical tasks : Ability to perform occasional lifting, such as moving office supplies or documents, typically weighing up to 50 pounds.
Mobility: Ability to move around the office to attend meetings, retrieve documents, or collaborate with colleagues.

Apply

Vacancy posted 23 hours ago

Similar jobs that could be interesting for youBased on the Customer Experience Associate in Hamlin, PA vacancy

Customer Experience Associate
...Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate... ...: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition...
Suggested
Local area
Weis Markets
Hamlin, PA
5 days ago
Customer Service Associate II
...Customer Service Associate II Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer... ...Join our team today and let's create an inviting shopping experience for our customers. Your Role: As a Customer Service...
Suggested
Contract work
Part time
Local area
Dollar Tree
Lake Ariel, PA
2 days ago
Sales and Service Agent Remote
$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance license...
Suggested
Remote job
Work from home
Flexible hours
HMG Careers
Madison, Lackawanna County, PA
more than 2 months ago
Customer Experience Attendant
...Looking for a company that treats associates with respect, understanding, and appreciation... ...DUTIES AND RESPONSIBILITIES Greets customers in a cheerful manner as they enter the... ...or abilities required: Education and/or experience completed or working towards a high school...
Suggested
Local area
Weis Markets
Hamlin, PA
4 days ago
Insurance Sales & Customer Experience Specialist
$42k - $52k
...Hamlin Township, PA, is seeking a qualified professional for the Customer Relations Representative position. This role focuses on... ...relations and delivering exceptional service, emphasizing sales experience and a proactive approach. Strong candidates will demonstrate effective...
Suggested
State Farm Agent
Hamlin, PA
4 days ago
Customer Service Associate
...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...
Contract work
Part time
Local area
Dollar Tree
Spring Brook, PA
1 day ago
Future Opening: Customer Relations Representative - State Farm Agent Team Member
$42k - $52k
...join their winning team for the role of Customer Relations Representative - State Farm Agent... ...conversations and remarkable customer experience. If you are a motivated self starter who... ...sales representative, retail sales associate, or telemarketing) preferred Successful...
For contractors
Work at office
Monday to Friday
Flexible hours
State Farm Agent
Hamlin, PA
4 days ago
Outside Salesperson
...and operated construction equipment rental company. Skyworks is a team inspired by a positive culture to build exceptional customer experiences. The Skyworks Scranton branch is looking for an Outside Sales Representative. The ideal Outside Sales Representative is...
Base plus commission
Skyworks
Olyphant, PA
4 days ago
Route Service Representative
$25 per hour
...Representative will make daily visits delivering and picking up customer products on an assigned route. Routes are serviced daytime... ...products into and out of customers' location Customer service experience, problem solving abilities, and the ability to build rapport...
Hourly pay
Weekly pay
Full time
Local area
Monday to Friday
Night shift
Dempsey Uniform & Linen
Jessup, PA
23 hours ago
Customer Service Associate
...to the communities we serve. Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service... ..., well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery...
Flexible hours
Afternoon shift
Variety Stores LLC
Archbald, PA
9 days ago
ShopRite - Grocery Clerk
...success of our business goals. Job Summary: To deliver a great customer experience while pricing, stocking and rotating merchandise in the... ...of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions...
Local area
Immediate start
Shift work
ShopRite
Spring Brook, PA
1 day ago
Seafood Sales Associate
...The associate is responsible for the functions below, in addition to other duties as assigned:Keeps seafood area well stocked and appealing to meet customer requirements. Smiles and greets customers, makes suggestions and provides information on seaf Sales Associate,...
Weis Markets
Hamlin, PA
3 days ago
Produce Sales Associate
...! Looking for a company that treats associates with respect, understanding, and appreciation... ...well stocked and appealing to meet customer demands. Smiles and greets customers,... ...General Education Degree (GED). No prior experience required. Weis Markets is an Equal...
Local area
Weis Markets
Lake Ariel, PA
4 days ago
Deli Sales Associate
...Looking for a company that treats associates with respect, understanding, and appreciation... ...and appealing at all times to meet customer demands. Smiles and greets customers, answers... ...required: Education and/or Experience Completed or working towards a High School...
Local area
Weis Markets
Hamlin, PA
3 days ago
Weis2Go Sales Associate
...Looking for a company that treats associates with respect, understanding, and appreciation... ...as assigned: Smiles and greets customers, answers customer questions, and helps... ...General Education Degree (GED). No prior experience required. Weis Markets is an Equal Opportunity...
Local area
Weis Markets
Hamlin, PA
3 days ago
Merchandising Sales Associate
...Merchandising Sales Associate Overall Job Summary This position is responsible for... ...signage. This position will interact with customers and team members, while providing... ...assigned. Required Qualifications Experience: Prior retail and/or merchandising experience...
Full time
Part time
Flexible hours
Shift work
Tractor Supply
Lake Ariel, PA
3 days ago
Seafood Sales Associate
...WEIS! Looking for a company that treats associates with respect, understanding, and... ...area well stocked and appealing to meet customer requirements. Smiles and greets customers... ...abilities required: Education and/or experience completed or working towards a high school...
Local area
Weis Markets
Lake Ariel, PA
4 days ago
Grocery Sales Associate
...! Looking for a company that treats associates with respect, understanding, and appreciation... ..., organized and appealing to meet customer demands and maximize sales. Build... ...General Education Degree (GED). No prior experience required. Weis Markets is an Equal Opportunity...
Local area
Weis Markets
Lake Ariel, PA
2 days ago
Bakery Sales Associate
...WEIS Bakery Associate Looking for a company that treats associates with respect, understanding... ...well stocked and appealing to meet customer demand. Smiles and greets customers,... ...General Education Degree (GED). No prior experience required. Weis Markets is an Equal Opportunity...
Local area
Weis Markets
Lake Ariel, PA
2 days ago
Overnight Front Desk Associate
...lives by providing a high-quality fitness experience in a welcoming, judgement free... ...perfect match for our Overnight Front Desk Associate: Exhibit a positive and upbeat attitude... ...responsible for providing a superior level of customer service to Planet Fitness members,...
Full time
Flexible hours
Shift work
Night shift
Planet Fitness
Jessup, PA
2 days ago
Customer Service Rep - 1578 Main St
...area. Job Description We are searching for qualified customer service reps with personality and people skills. We're growing... ...and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily...
Full time
Domino's Franchise
Peckville, PA
11 days ago
Sales Associate PT
...Sales Associate PT Kickstart your sales career as a Part-time Sales Associate PT, where... ...interaction becomes an opportunity to shape customer relationships and drive business success... ...service or industry related work experience ~ Excellent written and oral communication...
Contract work
Part time
Work experience placement
Local area
Fastenal
Jessup, PA
1 day ago
ShopRite - Produce Clerk
...ShopRite - - Responsibilities: Greet customers and provide prompt, courteous service and assistance; Stock and rotate merchandise in the Produce Department; Maintain a clean, neat, organized, and safe work environment; Follow procedures for receiving, code dating, preparing...
ShopRite
Spring Brook, PA
1 day ago
Dealership Accounting Coordinator I
$16.85 - $26.46 per hour
...needs. Tech Proficiency: Comfortable using Microsoft Office and web‑based applications. Education: High school diploma preferred. Experience: 1+ years in a dealership environment or experience processing car deals is preferred. We Offer Best-in-Class Industry Benefits...
Hourly pay
Full time
Temporary work
Work at office
Monday to Friday
Lithia & Driveway
Sterling, PA
3 days ago
Sales Representative
...construction aggregates to a portfolio of customers in NJ & PA doing business in the civil,... ...participate in relevant industry associations to bolster networking skills and industry... ...plus ~(5) five years of relevant sales experience. ~ Ability to prioritize, coordinate...
Temporary work
Local area
Flexible hours
Arcosa
Archbald, PA
1 day ago
Inside Sales Representative
...be an integral part of our sales team supporting our Northeast customer base. With our customers at the forefront of everything we do,... ...reasonable corresponding with the role. Knowledge/Skills/Experience: ~5+ years Inside Sales experience or related field with knowledge...
Full time
EDI Staffing
Olyphant, PA
5 days ago
439 Store Associate
439 Store Associate Ingles Markets has a place for everyone! Ingles began in 1963 as a... ...CASHIER & FRONT-END SERVICES Focuses on customer service and satisfaction. DELI, BAKERY,... ...customers. PHARMACY Creates a quality pharmacy experience for our customers. STOCKING AND...
Weekly pay
Full time
Part time
Flexible hours
Ingles Markets Inc
Covington, Lackawanna County, PA
4 days ago
Customer Service Representative - Call Center (816510)
...Qualifications Education - HS Graduate or GED required, some college or undergraduate degree is a plus - 6 months or more experience in customer service, preferably in a Call Center environment, required - Workforce or other Human Services experience is a plus...
Local area
Equus
Olyphant, PA
9 days ago
Account Representative
$10k
...utilizing existing inventory while obtaining customer satisfaction, both internally and... ...of the position is to manage activities associated with smaller accounts which generate $1... ...in Sales and Marketing or equivalent experience Excellent written and oral communication...
Adams Outdoor
Lake Ariel, PA
13 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Experience Associate. Be the first to apply!