Service Advisor

Kenworth Sales Company was founded in 1945 by the Treadways and is still family owned through 4 generations. With the combined service and support of over 1200 employees across 31 different locations, we were awarded the 2014 ATD Dealer of the Year Award and the 2019 Kenworth Parts & Service Dealer of the Year Award. Each of our Kenworth Sales locations has a similar culture throughout the entire company which makes you always feel a part of the family. Our Headquarters is located in Salt Lake City, Utah and is ran by Kyle Treadway-President of Kenworth Sales Company.

JOB SUMMARY

The primary function of the Service Advisor is to generate, monitor and close all repair orders and to assist the Service Manager in the management of Service Department records and files. The Warranty Clerk is to oversee all warranty claims made by and to the Company.

DUTIES AND RESPONSIBILITIES

1. Personally coordinates all customer contact with the Service Department, including, service appointments, and customer authorization on service orders, status -of -repair inquiries, payment terms, and complaints. Maintain a system of service quoting so customers are always informed of what they are buying and what they are expected to pay.
2. Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Technicians and foremen.
3. Coordinates with Service Manager and foremen to assure completion of work within time promised to customer. Monitors progress of repairs and updates customer on any changes in agreed service, costs, or time of completion. Obtains customer authorization for such changes.
4. Reviews all labor charges on hourly rate repair orders. Closes all repair orders in coordination with Service Manager. Reconciles original repair order with final invoice. Tracks down and resolves all discrepancies prior to transmitting.
5. Insures timely, competent and courteous relations with service customers. 
6. Promotes the sales of labor, parts and accessories during customer contact. Maintains follow-up with customer on suggested repairs to meet the customer’s expectations.
7. Maintains up-to-date information on hourly service rates, service specials etc. offered by competitors.
8. Reviews all OEM data on all repairs to identify campaigns, federal recall and OEM action repairs.
9. Assists Service Manager in the management of Service Department scan all files and records. Staggers lunch hour with Service Manager to cover phones daily.
10. Monitors daily all open repair orders and closes as quickly as possible. Monitors Inter-company tickets to ensure equal priority.
11. Determines warranty status of repairs with the service manager’s help while compiling all documentation to be sent and communicated with the district warranty administrator for claims purposes.

QUALIFICATIONS

Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker and a self-starter and a problem solver. Organizational and time management skills a must. Exceptional phone and Customer service skills required. Appearance must meet the company image and requirements.

WORKING CONDITIONS

Part of this position is physically demanding. May require lifting up to 50 pounds. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials. Must climb in and out of customer’s vehicles to record information. The other part of this position will require deskwork, including use of computer video monitor, telephone, ten-key calculator and completing paperwork. Must wear a dealership uniform.

BENEFITS

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.