School Certifying Specialist

Student Support Specialist 2

Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Position Salary Range: $45,000 - $46,665 per year; offer dependent on experience

Works under the supervision of Sr. VA School Certifying Official in the Veteran Services section of the Pat Tillman Veterans Center. Provides customer service concerning VA educational benefits to the university community including current and prospective veteran students, dependents, faculty and staff. Performs a variety of administrative, skilled or technical work of a specialized nature and/or provides first level supervision of office staff.

Essential Duties:

• Acts as liaison between the student and the U.S. Department of Veterans Affairs with regard to VA educational benefits.
• Serves as one of the certifying officials using PeopleSoft, Salesforce, DARS and VAOnce to process and transmit enrollment information for veteran students to the Veterans Affairs Regional Processing Office.
• Able to accurately process high volumes of daily VA enrollment certifications to maintain the VA's timing and compliance standards.
• Maintains and generates office reports and statistics.
• Provides direct hiring, training and the supervision of up to 12 VA work-study students.
• Utilizes VA policies, office/ASU policies and procedures and FERPA guidelines by communicating to inquiries from students regarding their VA benefits.
• Recommends, coordinates and implements new or revised department policies and procedures affecting assigned functions; updates policy/procedure manual.
• Cross-trains in diverse activities including areas such as customer service, e-mail, telephone, academic transactions and data entry.
• Coordinates with Supervisor and Assistant Director to meet variable peak processing demands.
• Receives membership and training opportunities with professional organizations that exist for veteran certifying officials.
• Travels to other campuses, events and conferences upon occasion.
• Participates in special projects and other duties, as assigned.

Desired Qualifications:

• Demonstrated knowledge of military service and related issues; VA education benefit policies and practices.
• Experience with FERPA
• Demonstrated knowledge of institutions of higher learning and their policies and procedures.
• Experience in customer service.
• Experience retrieving and updating information in student information systems (PeopleSoft, VAOnce).
• Experience with MS Office applications (Word, Excel and Outlook).
• Experience in degree audit reporting (DARS).
• Evidence of effective communication skills.
• Experience with the principles and practices of higher education.

Working Environment:

• Demonstrate ability to communicate effectively in order to perform essential duties.
• Use computer to research issues, enter data and create documentation.
• Create reports and analyze information to resolve issues.
• Answer multi-line telephones and direct calls.
• Use associated computer/technology/peripherals.
• Daily use of PeopleSoft, Internet and MS Office applications; Word, Excel and Outlook.
• In-state and out-of-state travel possible in a motor vehicle or as a passenger on a commercial carrier.
• Frequent lifting up to 15lbs

Pat Tillman Veterans Center is one of several departments comprising the Academic Enterprise Enrollment (AEE) which utilizes a variety of strategies to enroll and support a varied student populations representative of Arizona State Universities' vision. At the Pat Tillman Veterans Center, we salute Pat's legacy by providing you with inspired service through your ASU Academic Journey. When you graduate, we know you will carry that same spirit of service with you. We help ensure you receive your Department of Veterans Affairs (VA) educational benefits, help with your deployment and return to school and provide information and referrals for: academic and student support services, housing, health and counseling services, career serves, disability resource and tutoring resources.

This position may require driving. Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment.

Campus: Tempe

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at View phone number on click.appcast.io.

Relocation Assistance For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit .

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

A fingerprint check is not required for this position.