Luxury Director of Hotel Operations

Are you a polished, emotionally intelligent leader ready to shape the future of luxury hospitality? Our client in San Antonio is seeking a Director of Luxury Hotel Operations to lead with grace, precision, and purpose. This is a rare opportunity to build a legacy at a Forbes 5-Star-caliber destination where every detail matters and every guest experience is curated to perfection. As the Director of Luxury Hotel Operations, you will be the heartbeat of the property— a hands‑on, highly visible leader who ensures every touchpoint reflects the highest standards of luxury. You will champion a culture of intuitive service, emotional intelligence, and anticipatory hospitality, ensuring that every guest feels seen, known, and valued. Compensation & Benefits: Executive Committee Bonus Plan (up to 30% of annual salary) Company‑paid short‑term and long‑term disability Medical, dental, and vision insurance 401K with employer match Partner hotel travel discounts Paid Time Off (PTO) Complimentary daily meal Referral Bonus Incentives Team Member Assistance Program Key Responsibilities: Be a visible, engaged leader who connects authentically with guests and team members. Nights and weekends are Non‑negotiable as a key leader of the Exec Team. Train and empower staff to deliver personalized, intuitive service—remembering names, preferences, and special requests. Create a workplace where team members feel motivated, valued, and proud to deliver exceptional service. Oversee all hotel operations with precision, from financial performance and budgeting to guest satisfaction and brand alignment. Ensure every detail—from turndown service to landscaping—reflects the highest standards of polish and quality. Recruit and retain emotionally intelligent professionals who embody the spirit of luxury hospitality. Personally oversee VIP stays and high‑level requests, ensuring every detail is flawlessly executed. Uphold and enhance the hotel’s reputation as a premier luxury destination through strategic marketing, community engagement, and guest personalization. Qualifications: Minimum of 10 years of hotel experience, including 7 years in a leadership role Proven success in a Forbes 5-Star property (required) Four‑year college degree (preferred) Exceptional communication skills—polished, professional, and empathetic A sharp eye for detail and a profound understanding of luxury standards Ability to lead with emotional intelligence, resolve conflicts gracefully, and inspire excellence Financial acumen with the ability to balance cost control and uncompromising quality Passion for creating unforgettable guest experiences JOB ID : 174269#post Ed Gromacki #J-18808-Ljbffr Nbutexas