Substitute Student Services Coordinator

Job TitleCoordinates a variety of student success services, initiatives and programs to fully implement core matriculation services on campus.Supervision Received and ExercisedReceives limited direction from appropriate supervisor; refers only unusual decisions to supervisor. May provide technical and functional direction to assigned student workers.Representative DutiesThe following duties are typical for this classificationCoordinates an array of student success services that provide a pathway to degree/certificate completion and retention which includes, but not limited to, coordinating new student orientation, assessment, outreach, coordinates retention of current and prospective students, and follows up with students who are on probation.Coordinates student success services to prospective, new and continuing students in specialty fields, such as assessment, career and/or educational planning, registration, financial aid and scholarships, Extended Opportunities and Services (EOP&S), foster youth services, veterans, and/or other areas within student services.Assists students in determining program eligibility and obtaining information required to develop student educational, financial and career plans.Processes applications and forms according to established procedures; request transcripts, records and other information needed to determine status of applications and forms. Adhere to the requirements of FERPA as it applies to student records.Analyzes student data and certify eligibility for program participation as required; interpret, apply and explain complex rules, regulations, requirements and restrictions.Coordinates student and MIS data collection to assist students with scheduling participation in student success programs.Facilitates and interprets assessment tests and assessment instruments; analyze alternative courses of action and assists students in developing appropriate plans.Communicates with academic/career counselors, student service personnel, business leaders, social service agencies, community resources, educational institutions and others to coordinate outreach activities, workshops, and/or exchange information and refer students for further assistance.Maintains current knowledge of a variety of complex regulations, requirements and policies related to assigned specialty area.Prepares and maintain records, reports, lists and files related to assigned function.Develops forms, spreadsheets, databases, handbooks, manuals and other written materials to support student access and support services.Collaborates with classified staff and student workers in other departments to provide referrals or assistance to students or prospective students with various processes and activities.Coordinates and/or attends activities and events on or off campus as a representative of the college in relation to its student success initiatives.Performs other duties related to the primary job duties.Core CompetenciesAnalyzing and Interpreting DataApply sorting, coding and categorizing rulesAnalyze dataRead reportsDraw meaning and conclusions from quantitative and/or qualitative dataCustomer FocusAttending to the needs and expectations of customerSeeks information about the immediate and longer term needs of the customerAnticipates what the customer may want or expect in a product or serviceWorks across organizational boundaries to meet customer needs **Reading ComprehensionUnderstanding and using written informationKnows the meaning of printed words; comprehend the literal meaning of textMake interpretations, applications, deductions, inferences, extrapolations from written information **Professional and Technical ExpertiseApplying technical subject matter to the job **Knows the rudimentary concepts of performing the essential technical operationsCritical ThinkingAnalytically and logically evaluates information to resolve problemsFollow guide, SOP or other step by step procedures for locating the source of a problem and fixing itMay detect ambiguous, incomplete, or conflicting information or instructions**Attention to DetailFocusing on the details of work contentShows care and thoroughness in adhering to process and procedures that assure qualityApplies knowledge and skill in recognizing and evaluating details of work**Applies skilled final touches on productsUsing TechnologyWorking with electronic hardware and software applicationsUsing basic features and functions of software and hardwareExperiments and finds novel uses for standard features and functions **Adds, improves, modifies, or develops features and functionality**Team Work/Involving OthersCollaborating with others to achieve shared goalsEngages others for suggestions and ideasWritingCommunicating effectively in writingUsing correct writing mechanics including spelling, vocabulary, grammar, syntax, punctuation, capitalization, sentence structureLogically orders and structures ideas and progression of thoughtAdaptabilityResponding positively to change and modifying behavior as the situation requires**Accept and adjust to changes and the unfamiliarInnovationImagining and devising new and better ways of doing things**Fix what is broken; find solutions and fixes with resources at handFinds new approaches to performing familiar tasksCreate and invent new ideas; envision the unexpected, unexplored, untried**ListeningComprehend and verbal instructions and orally presented informationRecalls or retrieves key points in a conversationListen actively by rephrasing others' input cogently and accurately**Legal and Regulatory NavigationUnderstanding, interpreting, and ensuring compliance with laws and regulationsLocates, understands, or provides factual regulator information**Works within the bounds and limits of what is permissibleProfessional Integrity and EthicsFollows a clear-cut set of rulesUnderstands practical necessity of rules and ethical guidelinesShows consistency in behavior and judgement over a long term and varied situationsValuing DiversityShows acceptance of individual differencesWelcomes input and inclusion of others who may be different from oneselfShows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discriminationQualificationsEducation/Training: A Bachelor's degree in Business, Management, Social Sciences or Human Services from an accredited college or university.Required Experience : Three (3) years of increasingly responsible experience in student services or related field.Equivalency Provision: In the absence of a Bachelor's degree in Business, Management, Social Sciences or Human Services from an accredited college or university, an Associate's degree in Business, Management, Social Sciences or Human Services from an accredited college or university and five (5) years of increasingly responsible experience in student services or related field is qualifying.Physical Demands and Working EnvironmentThe conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Environment : Work is performed primarily in a standard office