Private Dining Coordinator - Eataly Flatiron

Company Description

Eataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team's product knowledge

Job Description

The Private Dining & Events Coordinator to support the sales and execution of private events, catering, and banquets across our NYC locations. This role is ideal for someone who is organized, guest-focused, and excited to grow within a dynamic hospitality sales environment. The coordinator works closely with the Private Dining Manager to ensure seamless planning, communication, and on-site coordination for events of all sizes. Reports to the Private Events Sales Manager and General Manager of Restaurants.

Event Coordination & Guest Communication

• Respond to private dining and event inquiries in a timely, polished, and professional manner
• Schedule and conduct site visits and walkthroughs with potential clients
• Assist in preparing proposals, contracts, and BEOs
• Support client communication pre- and post-event (menus, timelines, headcount, etc.)

Administrative & Platform Support

• Maintain accurate records in event management platforms (Tripleseat, Reposite, etc.)
• Help track deposits, payments, and required documentation
• Coordinate details with culinary and service teams to ensure accurate event planning
• Prepare printed menus, signage, and event collateral as needed

Day-of Event Support

• Assist with event setup and breakdown alongside FOH and BOH teams
• Greet clients and serve as their on-site point of contact
• Liaise between client and service team to ensure expectations are met
• Monitor service flow and timelines to support smooth execution

Reporting & Feedback

• Support post-event recaps and feedback collection
• Log guest feedback and identify trends for continuous improvement
• Communicate regularly with the Private Dining Manager and Corporate Coordinator

Qualifications

• 2+ years of experience in private dining, catering, events, or a related hospitality field
• Strong interpersonal and written communication skills
• Exceptional organization and attention to detail
• Ability to thrive in a fast-paced, guest-facing environment
• Proficiency with Microsoft Office; experience with Tripleseat, Reposite, SevenRooms a plus
• Flexible availability including evenings, weekends, and holidays, based on event needs
• Passion for Italian food, hospitality, and creating memorable guest experiences

Job Requirements

• Ability to stand/walk for up to 4 hours
• Ability to lift up to 25 lbs
• Flexibility to support events across multiple NYC locations

Compensation: This position pays a base rate of $25-$28 per hour + Commission

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.