Senior Partner Success Manager, Eastern US

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.As a Senior Partner Success Manager, you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope. This is a US East Coast role. We're ideally looking for candidates in Miami or Atlanta (remote), but are open to other East Coast locations.What You'll DoDevelop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goalsBuild deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generationAnalyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growthNegotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnershipWho You AreYou have minimum of 6+ years of relevant work experience, including client facing experienceRelationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with themQuantitatively-inclined and data savvy; you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendationsA reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibilityAn excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with othersComfortable with frequent travel, you're excited to connect with partners face-to-faceCompensation and Benefits: Salary Range: $145,000-$165,000. Total compensation also includes variable pay and equity.Comprehensive health coverage, with low-cost dental and vision plansA 401(k) with company match and vestingFully paid parental leave for new parents, with extended leave optionsAdditional benefits (mental health, pet insurance, and other wellness perks)20 days of paid time off (PTO) annuallyReady to join the ride?Via is an equal opportunity employer.#LI-KS2