Concessions Supervisor- Community Center

Concessions Supervisor

The Concessions Supervisor is responsible for overseeing and managing the day-to-day operations of the food service area. This role includes delegating tasks to Concessions Workers, ensuring high standards of customer service, food preparation, and sanitation, as well as managing inventory and maintaining a safe and efficient work environment. The Concessions Supervisor also handles scheduling, training, and supporting the Concessions team.

Essential Job Functions:

• Schedules and assigns daily work assignments to a food service team and supervises the completion of tasks
• Trains and guides staff on job duties, proper food safety and sanitation procedures, customer service, etc.
• Prepares and builds food items according to standardized recipes and directions
• Properly stores food by adhering to food safety policies and procedures
• Sets up work stations including prep tables, service counters, hot wells, steam tables, etc.
• Breaks down, cleans, and sanitizes work stations
• Serves food to customers while ensuring guest satisfaction and anticipating the customers' needs
• Replenishes food items and ensure product is stocked to appropriate levels
• Maintains excellent customer service and positive demeanor towards guest, customers, clients, co-workers, etc.
• Adheres to City of Cleveland Heights safety policies and procedures including accurate food safety and sanitation
• Ensures security of assets

Qualifications and skills:

• Previous supervisory experience in a related role preferred
• Previous food service experience required
• Must be able to acquire food safety certification
• Must be able to work independently with limited supervision
• Demonstrates excellent customer service skills

Additional Information: The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands may include, but are not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). The City of Cleveland Heights is proud to be an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status.

The City of Cleveland Heights offers permanent full time employees an excellent benefits package!

• Comprehensive Medical & Dental Plan
• Paid Time Off
• Life Insurance
• Deferred Compensation Plans
• Employee Assistance Program