Operations Manager

Operations ManagerLas Vegas, NVThe DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.K&B Garage Doors, a DH Pace Company, Inc., aspires to hire an Operations Manager in our Las Vegas, NV office who will actively manage our Commercial Operations Department. As the Operations Manager, you will manage the Las Vegas commercial installation and/or service departments which perform commercial work in the Las Vegas metropolitan area. Product knowledge NOT required, however, experience managing a service or installation team responsible for servicing or installing mechanical and/or electrical products and/or equipment in homes is preferred.We need a versatile leader who's ready to wear many hats, stay flexible in a high-volume, high-pressure environment, and willing to travel during trainingYou'll bring a strong customer service mindset, keep team morale high while holding customer service standards to the highest bar, and be driven to help this branch growPOSITION OVERVIEW:Lead and oversee commercial operations and personnel associated with efficiently, effectively, safely, and profitablyManage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return businessEffectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectivesCollaborate to ensure operating budgets and sales goals align and are on track monthlyDeliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecastEstablish objectives and action plans and ensure all are consistent with corporate objectivesHire, train and develop new employees; improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviewsEffectively lead meetings, set performance expectations and hold employees accountableCommunicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunitiesQUALIFICATIONS:Bachelor's degree preferred with a minimum 2 years' performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry with familiarity and knowledge of construction project management and installation of building materials.Possess an ability for technical applications, mechanical/electrical systems and problem solvingExperience conducting meetings with exempt and non-exempt personnel, as well as hiring, training, developing and conducting annual performance reviewsMust enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer serviceWhat We Offer:Comprehensive medical, dental, and vision coverage — available your first full monthGenerous paid time off plus paid holidays and floating holidaysCompany-paid life insurance, short-term disability, and long-term disability401(k) with employer matchHealth Savings Account (HSA) and Flexible Spending Account (FSA) optionsVoluntary benefits including supplemental life and critical illness coverageEmployee discounts for you and your immediate familyCompetitive compensation with annual performance reviewsSuccessful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesDH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.