Customer Success Specialist

Job Title

This is a fast-moving, high-volume role that requires an equal mix of relationship building, strategy, and acting with urgency to fulfill both school and educator needs.

Location: Los Angeles, Hybrid (3-4 days in office)

Type: Full-Time

Total On-Target Earnings (base + commission): $75,800 USD + share options

Reports to: Customer Growth Manager

About the Role

You will be on the front lines of our mission, managing and growing a portfolio of US school partnerships while simultaneously supporting a dedicated group of educators to ensure they find the right roles and succeed in them. You'll have the opportunity to make a tangible difference in the US education system by helping schools save money and educators earn more.

About Zen Educate

Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn per year of that spent on fees that take money out of the education system. By leveraging the latest technology, we purpose built a platform that helps schools to pay less while educators earn more. We want students to have access to the best education possible, and we go the extra mile to find, onboard, match, and coach incredible educators that deeply care about their students. We wake up every day on a mission to care more. We care more about our schools. And we care more about our educators. We have recently raised our Series B funding of $37mil, the largest round in European EdTech last year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets!

What You'll Be Doing

• Managing and growing US school partnerships: Building deep, meaningful relationships with your school partners
• Work with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classrooms
• Upselling Zen products and services to expand our impact within your school partner portfolio
• Acting as a responsive, central point of contact for all school partnership stakeholders
• Reporting on key trends and feedback to our Product team to help improve our platform
• Managing and supporting US educators: Communicating daily with newly onboarded educators to place them in daily subbing or long-term roles
• Maintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
• Coaching educators and improving their performance in schools

What We're Looking For

Mindset & Traits:

• Coachability: You thrive on feedback, bring low ego, and are eager to learn daily.
• Grit: You are a self-starter who enjoys getting scrappy and thinking like an entrepreneur to reach goals.
• Positivity: You lift others up and celebrate the wins of our schools, educators, and your teammates.
• Strong Work Ethic: You hold yourself to high standards and do not settle for the status quo. You are organized, efficient, and work with urgency.
• Empathy: You deeply care about other people's experience, and go above and beyond to give them a better experience than they've ever had before.

Skills & Experience:

• A deep passion for the education sector and creating a positive social impact.
• Experience in sales, partnerships, account management, recruitment, or education is a plus.

Growth & Development

As we scale, this role will directly grow with the business. This team is at the heart of the Zen marketplace. By managing and growing our school partnerships and managing and supporting our educators, you will gain expertise in account management, sales, partnerships, and operations. You will also learn how to work effectively with a world-class product and technology team to produce better and better outcomes for our customers.

Team & Culture

We are a collaborative, high energy, and mission-driven team solving a problem that makes a real difference in the world. We celebrate each others' wins, lift each other up, and raise our hands any time we can help a teammate solve a problem.

Benefits

• 18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year
• Health insurance through Blue Cross Blue Shield 75% coverage for health 75% coverage for vision + dental (Guardian & VSP)
• 50% coverage for health, vision, and dental for dependents
• Quarterly social budget
• Travel opportunities to visit schools + school conferences

Hiring Process

• Step 1 : Intro call with our Talent team to tell you a bit more about the role, and answer any question you may have
• Step 2: 1 hour interview to review a practical task and role play a mock call with a school partner
• Step 3: 1 hour interview to ensure you have the mindset and traits we know lead to success in the role

Ready to Apply

If you've read this far and you're excited (maybe even a little nervous), we'd love to hear from you. We welcome applicants with diverse backgrounds, and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive atmosphere with a culture where people's voices are heard and all our team can look forward to coming to work. We value and respect all differences in all people (seen and unseen). We believe in an environment with equal access to career development opportunities and actively encourage applications from BAME candidates. If you require any reasonable adjustments during your interview process with us, please do let us know. Due to the high volume of applications, we regret that we are unable to provide individual feedback on initial submissions.