Logistics Analyst

Logistics Analyst

We are a fast-growing technology (hardware/software) company seeking a Logistics Analyst to support our international shipping, and inventory management teams. This hybrid role (San Franciscobased, 2 days onsite) is critical to ensuring operational and reporting excellence.

Key Responsibilities

• Monitor daily order fulfillment including Inbound and Outbound shipping & related documentation
• Manage and resolve order exceptions (EDI errors, routing issues, shipment discrepancies, chargebacks)
• Partner with 3PLs and transportation providers to resolve delivery and execution issues
• Maintain accurate shipping and fulfillment records across ERP, WMS, and related systems
• Conduct root cause analyses and recommend corrective actions for recurring issues
• Handle documentation (Bills of Lading, commercial invoices etc)
• Assist with new market setups, retail onboarding, and new product introductions
• Track inventory, and maintain appropriate levels across multiple warehouses
• Support S&OP reporting, KPI tracking (OTIF, fill rates, delivery performance), and operational dashboards
• Help develop and maintain logistics SOPs and drive continuous process improvement

Qualifications

• 3+ years of hands-on logistics experience in order management and fulfillment
• Experience resolving order-level issues in ERP (NetSuite), WMS, and/or EDI systems
• Strong understanding of retail routing guides, compliance, and omnichannel logistics
• Detail-oriented, proactive problem-solver comfortable in a fast-paced environment
• Strong communication and cross-functional collaboration skills
• Global logistics and import/export experience a plus

Work Arrangement

• Hybrid role based in San Francisco (2 days on-site per week)

The company is an equal opportunity employer and provides reasonable accommodations during the recruiting process.