Engagement Specialist

Where Your Career is a Force for Good!

Joining The American Red Cross is like nothing else it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Engagement Specialist

As an Engagement Specialist, you will support the development and implementation of volunteer engagement strategies and programs that enhance volunteer satisfaction and retention. Assist with volunteer screening, referrals, and placement of prospective volunteers to ensure a sufficient number of volunteers meet operational needs within each Line of Service. Provide support, development, and/or leadership guidance to internal stakeholders, serving as a resource for volunteer engagement best practices and organizational tools and resources. Success requires strong relationship-building, self-motivation, collaborative mindset, communication, organizational, and program implementation skills, along with the ability to manage multiple priorities in a dynamic environment.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Key Responsibilities

1: Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

2: May serve as a facilitator for volunteer training. Provide guidance on volunteer programs, tools, and resources. Provide support and direction to volunteer on boarders, trainers, and supervisors.

3. Contribute input and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction. Participate in the implementation, execution and monitoring of the volunteer engagement and retention strategy by interacting directly with volunteers.

4: Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.

5: Participate in the development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs.

6: Assist in identifying and managing community partnerships

Minimum Qualifications

• Education: Bachelor's degree preferred.
• Experience: Minimum of 3 years of related experience.
• Skills & Abilities: Ability to work on a team. Event planning. Excellent oral and written communication skills. Strong interpersonal, customer and presentation skills. Excellent organizational skills, the ability to create systems and processes, attention to detail, and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer service skills, database management, and the ability to effectively implement programs is preferred. Knowledge of volunteer programs and policies preferred. Travel: Ability to travel to field offices and events within the community and AZ/NM region * Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Preferred Qualifications

• Community engagement experience
• Event planning experience
• Data collection experience
• Volunteer management experience
• Must be tech savvy.
• Outgoing personality
• Creative thinker
• Must be a team player
• Collaborative
• Must be flexible.

Benefits for You:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition