Console Operator

Console Operator

The Console Operator utilizes a multiple-position computerized switchboard to process incoming calls and requests for information.

Minimum Education: High School Diploma or Equivalent

Minimum Years of Experience: None.

Required Certifications/Licensure: None.

Required Training: Ability to maintain professionalism while working under stress during extremely busy times; Ability to multi-task between different systems, i.e. phone/paging system, computer system, etc.

Operates voice over internet protocol (VoIP) phones and hospital paging systems. Operates patient information systems. Properly handles all incoming calls for the hospital's main line. Provides information to callers while maintaining compliance with HIPAA and hospital policy. Acts as an in-house directory. Has a complete knowledge of the switchboard, to include, utilization of equipment and adherence to hospital policies. Properly notifies on call personnel for different hospital departments. Reports issues to the proper personnel.

Provides assistance in training new employees. Perform other duties assigned by authorized personnel or as required in an emergency, e.g., fire or disaster. Ensures operation compliance with Federal, State, County, Organization, and Department standards. Ensures accurate and timely dissemination of information to supervision. Ensures timely resolution to requests. Any other request assigned by management. The above is not intended to be an all-inclusive list. Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families: Day ONE medical, dental and life insurance benefits Health care and dependent care flexible spending accounts (FSAs) Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%. Employer paid life insurance equal to 1x salary Employee may elect supplemental life insurance with low cost premiums up to 3x salary Adoption assistance LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment Tuition reimbursement Student loan forgiveness Equal Opportunity Employer It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee's desires and abilities and the hospital's needs.