Rental Equipment & Stihl Technician

Job Description

Job Description

The rental equipment service technician inspects, cleans, repairs, performs preventative maintenance on a variety of our rental equipment .

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
• Clean all rental equipment.
• Perform scheduled maintenance (oiling, filter changes, etc) on equipment.
• Conduct repairs and maintenance on rental equipment; generate purchase orders for repairs or required maintenance.
• Purchase small tools and any supplies needed to repair the equipment.
• Inspect equipment on a regular basis to comply with company safety policies.
• Demonstrate proper equipment usage and loading/unloading techniques for customers.
• Maintain service records.
• Assist in updating DMV registration and current insurance.
• Check out customers at the rental counter, including completing contracts, taking payment and instructing customer on how to use the item.
• Help load and unload equipment as needed.
• Deliver and pick-up rental equipment as needed.
• In presence of customer check equipment for damage, fuel levels, missing parts, etc.
• Service and conduct repairs on Stihl equipment. Must have, or be able to obtain, certification.
• Maintain a clean, organized and safe rental area.
• Opening and closing store as assigned.
• Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Help out in lumber yard and inside the store as needed.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Follow all company policies and procedures.
• Other duties assigned as necessary.

• Strong mechanical skills.
• Excellent customer service.
• Good organizational skills.
• Proficient with computer skills.

• Prolonged periods of standing and walking throughout the day.
• Must be able to drive a truck to deliver and pick up rental equipment.
• Must be able to lift up to 40 lbs at times.

• High School Diploma or GED
• Mechanical expertise is a must for this position.
• Valid drivers license; For-Hire Endorsement not required but preferred.
• Stihl Certification – we can help you obtain this certification.

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Free $25k Life Insurance Plan
• Employee discount
• Vacation time

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