Field Service Technician

Field Service Technician

Kwik Lok's Field Service Technicians (FST) are customer-oriented individuals who are responsible for providing technical hands-on support and maintenance to ensure optimal performance of our customer's Kwik Lok industrial equipment.

These employees maintain an advanced competency level of their specific assigned Kwik Lok machinery to effectively help customers. They play a critical role in supporting our customer's success by traveling to customer sites all over the world to troubleshoot and correct challenges. Successful AFSTs are passionate about cross-functional collaboration and are solution oriented; frequently working alongside customer service, regional sales managers, assembly technicians, engineers, service engineering technicians, and warehouse personnel.

This position reports to the Technical Service Manager and supports Kwik Lok production activities through the assembly of Kwik Lok bag closure machines and printers with a focus on continuing improvement of quality, food safety, and manufacturing processes.

Position Responsibilities and Results:

• Machine Assembly
• Field Service
• Process Improvement
• Other Responsibilities

Required Qualifications:

• Experience: At least 5 years of previous related machine assembly, maintenance, troubleshooting, and field service experience.
• Education: High school diploma or equivalent; technical degree or certification in instrumentation, machinery or trade certifications preferred.
• Strong ability to analyze and problem solve technical and mechanical issues and ability to work under pressure.
• Proficient in the use of diagnostic tools and equipment, and ability to understand engineering drawings and technical documentation.
• Excellent written and verbal communication and interpersonal skills.
• Must possess a valid US Passport and driver's license.
• Must be willing to travel domestically and internationally 75% of the time, with overnight stays.
• Must be able to pass pre-employment drug and background screenings.
• Must be legally authorized to work in the United States without sponsorship.

Key Skills and Attributes:

• Self-motivated; Able to work independently in a safe and productive manner and manage multiple priorities.
• Ability to collaborate and work effectively across functional lines; able to communicate and work closely with highly technical personnel.
• Proficient in Microsoft Office Suite.
• Pays strong attention to detail.
• Approaches work with an innovative spirit, constantly focused on continual improvement.

All the Details

• Pay range: $25.00 - $35.00 per hour depending on experience. Overtime is paid at time and a half
• Insurance Benefits: Medical, Dental, Vision, Prescription, Life and Disability Insurance plans (60 day waiting period).
• Retirement Benefits: 401K Plan with company match (90 day waiting period - restrictions apply).
• Paid Time Off: (90 day waiting period, prorated for first year).
• Vacation: 120 hours a year, with increases based on years of service.
• Holidays: 70 hours a year (8.5 days): 1 Floating Holiday, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday following, half day on Christmas Eve, and Christmas Day.
• Sick Leave: 40 hours a year, accrued at 1 hour per 40 hours worked for hourly employees, salary employees prorated for first year.
• Other Compensation: Employees may be eligible for annual performance bonuses.
• Perks:
• Airport Lounge membership.
• Personal point accrual on company-paid airfare, lodging, and car rentals, travel rewards program points are yours to keep.
• Two company-paid leisure hotel stays per year, including rental car coverage, available once every six months for weekend use when added to a work trip.
• Company provided tool kit, cell phone, and apparel.
• Access to gyms all over the US with Active Fit & Direct (once health insurance benefits are active).
• Schedule: 5:00am to 3:30pm Monday Thursday. Travel schedules may differ. Ability to work flexible hours and respond to after-hours emergency service calls when assigned.
• Location: Yakima, Washington
• Work environment: While performing the duties of this job, the employee is regularly required to see, walk, talk and hear. Frequently bends, squats, kneels. Uses hands to reach, handle, or feel objects, tools, or controls; reaches with hands and arms. May lift to 50 pounds on occasion. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly sitting and/or standing at a computer or in an airplane when traveling. Noise level in office environment 10dB, 85-95 dB in production environment.