Operations Manager

As an Operations Manager in Training, you will play a key role in leading and shaping the Service Operations Department at one or more assigned CarMax locations. This structured development program equips you with the tools and leadership skills needed to manage operations effectively. Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing CarMax's Senior Management Development Program. You'll collaborate with Sales, Business Office, and Purchasing teams to deliver an exceptional customer and associate experience while driving operational excellence. If you're ready to lead, innovate, and grow, this is your opportunity to make a meaningful impact at CarMax. Relocation will be required after training within the region which includes Washington, Oregon, Utah, Idaho and Nevada . Why CarMa x? At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and it's our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forw ard. Role Responsibi lities Serve as a Senior Manager on the store leadership team, providing strategic leadership and direction across Service Operations, including reconditioning, cosmetic, production, and automotive service fu nctions.Directly and independently lead multiple managers and a large frontline workforce, with accountability for staffing, performance management, associate development plans, succession planning, and engagemen t tools.Own operational execution through detailed oversight of key performance metrics (KPMs), production capacity, quality, cycle time, and cost controls, using data and trend analysis to drive continuous impr ovement.Maintain full financial accountability, including P&L ownership, expense management, labor optimization, and productivity targets aligned to busines s plans.Champion process improvement initiatives and company programs, ensuring consistent execution and alignment with CarMax operational st and standards.Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE. Required Qual ifications Ability to interpret and maintain accurate Completion of CarMax-provided training in Inventory, Cosmetic, and Producti on processesStrong multi-tasking skills and ability to make independent, critical busine ss decisionsProven ability to lead leaders, manage complex operations, and balance competing priorities in a fast-paced, high-volume environment.3+ years of management experience, retail manageme nt preferredAbility to work in indoor/outdoor environments with a flexible rotating schedule, including nights, weekends, holidays, and 12-hour shifts, plus occasional travel for meetings and trainingWillingness to work at multiple locations or relocateInternal candidates must successfully complete SMDP bef ore applying Preferred Qualifications B achelor's De degree About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the com munities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. #J-18808-Ljbffr CarMax