Lead Membership Sales

Spavia Day Spa - Austin Burnet

Fort Collins, CO

Job Description
Job Description
Spavia Foothills is seeking a Lead Spa Coordinator to join our team! We are an independently owned and operated luxury day spa located in Fort Collins, CO.
Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.
As a Lead Spa Coordinator, you are the face of our spa. Our Lead Spa Coordinators portray a polished and professional demeanor at all times. Lead Spa Coordinator are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.
Why join the Spavia family
Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
Competitive commission / bonus payout structure / employee benefits
We are family: giving, respectful, team atmosphere, and fun!‬‬‬‬‬‬
Benefits to Provided to You for Full Time Employees
20% of Major Medical Premiums Paid by Employer
Employer paid Life, Dental and Vision Insurance
35% Discount on Retail Products
One Free Treatment a month and One Discounted Treatment
Responsibilities Lead Spa Coordinator Responsibilities:
Team Management: Manage the team schedule for requests and maximizing weekly schedules.
Training: Provide ongoing training, monitor performance, and guest reviews. Coach and mentor team members in providing an exceptional guest experience.
Sales and Reporting: Drive goals and sales quotas within retail, gift cards and membership sales.
Leadership: Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.
Cleanliness: Responsible to ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.
Hiring and Training: Assist in the hiring of new massage therapists, on-boarding, orientation, and modality training. Ensuring Spavia Brand Standards are adhered to.
Inventory: Responsible for monitoring retail product inventory, and supplies.
Community relations: Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events.
Customer Service: Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.
Required Skills Lead Spa Coordinator Requirements:
Minimum high school diploma.
Self-motivated
Reliable, punctual, passionate and goal-driven
Professional, team player
Drug/alcohol-free
Articulate speaker with an ability to multitask
Combined education and previous customer service / administrative and retail experience is strongly desired
Job Type: Part or Full-Time positions available. Flexibility is a plus.

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Vacancy posted more than 2 months ago

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