Bartender

Bartender

The Bartender is responsible for providing excellent customer service by preparing and serving a variety of alcoholic and non-alcoholic beverages in a professional and efficient manner. This role involves ensuring that guests are served responsibly, creating a welcoming atmosphere, and maintaining a clean and organized bar area. The Bartender will also be expected to provide recommendations, manage the bar's stock, and contribute to the overall guest experience.

Responsibilities:

Customer Service:

• Greet and welcome guests in a friendly and professional manner.
• Take beverage orders and make recommendations based on guest preferences or specials.
• Prepare and serve drinks, including cocktails, beer, wine, and non-alcoholic beverages, accurately and in a timely manner.
• Engage with guests, create a positive and energetic atmosphere, and ensure guests have a memorable experience.
• Handle customer complaints or concerns in a professional manner, ensuring guest satisfaction.
• Upsell products (e.g., premium liquors, specialty cocktails, wine pairings) and promote daily specials.

Bar Operations:

• Prepare, garnish, and serve drinks according to standard recipes and guest preferences.
• Maintain knowledge of current drink trends, new products, and cocktail techniques.
• Ensure the bar area is organized, clean, and well-stocked at all times, including replenishing garnishes, glassware, and liquor.
• Clean and sanitize bar tools, equipment, and workstations during and after shifts.
• Ensure all drinks are served with proper presentation and appropriate glassware.

Cash Handling & Transactions:

• Process customer payments accurately, including handling cash, credit cards, or tabs.
• Maintain a balanced cash drawer, process tips, and provide accurate change.
• Keep track of tabs, handle closing checks, and close out customers at the end of the night.
• Ensure all transactions are processed in compliance with company policies and procedures.

Inventory & Stock Management:

• Monitor and manage the bar's inventory, ensuring an adequate supply of liquor, mixers, and other bar essentials.
• Assist in tracking inventory levels and place orders when supplies are low.
• Ensure proper rotation of stock to prevent waste or spoilage.
• Report any broken equipment or inventory shortages to the manager.

Health & Safety Compliance:

• Adhere to all alcohol service laws and regulations, including checking IDs to verify the legal drinking age.
• Serve alcohol responsibly, ensuring customers are not over-served or intoxicated.
• Maintain a clean and sanitary work environment, ensuring that all equipment and surfaces are sanitized.
• Follow all food safety regulations regarding the preparation, storage, and serving of beverages.

Team Collaboration & Communication:

• Work closely with other bartenders, servers, and kitchen staff to ensure smooth and efficient operations.
• Communicate effectively with front-of-house staff to ensure timely and accurate drink orders.
• Assist with opening and closing duties, including setting up and breaking down the bar area.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements:

Experience:

• Previous bartending experience (at least 1-2 years) in a restaurant, bar, or nightclub is preferred.
• Experience with cocktail preparation and knowledge of various drink recipes is highly desired.
• Knowledge of wine, beer, and spirits, as well as popular drink trends, is a plus.
• Strong customer service and communication skills.
• Ability to multitask and manage a busy bar environment, especially during peak hours.
• Ability to remain calm under pressure and handle difficult or intoxicated customers.
• Basic math skills for handling cash and processing payments.
• Knowledge of alcohol laws and responsible beverage service practices.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Formal bartending or hospitality training is a plus but not required.
• High school diploma or equivalent preferred.
• TEAM certification is required.

Physical Requirements:

• Ability to stand for extended periods and move throughout the venue, including kitchens, dining areas, and storage facilities.
• Ability to lift and carry items including trays of food and drink weighing 20-30 pounds regularly. Occasionally lift and carry items weighing up to 50 pounds, including food products, supplies, and equipment.
• Frequent bending, stooping, and reaching to access storage areas and inventory.
• Proficiency in using kitchen equipment and tools, as well as handling food items safely and efficiently.

Work Location:

This position requires 100% on-site attendance.