Front Desk Coordinator I

Smile Doctors Champaign and Charleston offices is seeking a Front Desk Coordinator I to join our growing team. This role is ideal for someone who is friendly, organized, and passionate about delivering an exceptional patient experience. As the first point of contact for our patients, you'll play a key role in creating a welcoming environment while supporting the day-to-day operations of our practices. How you’ll make us better: Greet and receive customers, determines nature of visit, and notifies appropriate team member(s). Performs various administrative duties. Welcomes visitors to the practice and provides information about clinic features. Answers, screens, and routes incoming calls and takes messages as needed. Checks-in and collects general information from patients on their first visit. Verifies insurance information. Notifies clinicians of patient arrival and readiness. Make appointments for returning patients as necessary. Prints/reprints appointment reminders and school/work excuses. May make changes to the patient schedule as necessary. Coordinates payment arrangements or account resolution. Receives, stores, and delivers shipments and mail. Takes payments and posts to account. Updates charts and patient information. Drives internal marketing initiatives and fosters participation from everyone. Travel between the primary Champaign office and the secondary Charleston office as business needs require. Your special skills: We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in: Ability to communicate effectively verbally and in writing. Ability to listen and understand information verbally and in writing. Prerequisites for success: High School Diploma or equivalent required. One (1) year of administrative experience preferred. Bilingual a plus, but not required. The Perks: In exchange for the dynamic contribution you’ll bring to our team, we offer: Competitive salary. Medical, dental, vision, and life insurance. Short- and long-term disability coverage. 401(k) retirement plan. Two weeks of paid time off in your first year, plus paid holidays. Discounts on braces and clear aligners for you and your eligible family members. Enjoy the flexibility of a four-day work week to support a healthy work-life balance. Paid travel time between the Champaign and Charleston offices in accordance with company policy. Why Smile Doctors? We exist to love people first, straighten teeth second, and we work hard to maintain a people‑first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles. Pay Range: $15.75 - $19.35 Smile Doctors is the largest ortho-focused dental support organization (OSO) in the U.S. As the fastest-growing network of leading orthodontists with more than 560 convenient locations in 36 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow orthodontists to focus entirely on patient care. Smile Doctors is the largest network of Diamond Plus Invisalign providers and its affiliated orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence. Smile Doctors' mission is to create confident smiles that inspire the best in patients, each other, and the communities they serve. #J-18808-Ljbffr Smile Doctors LLC