Customer Success Manager

$80k - $150k

Full-time

Reflow

Customer Success

$80k – $150k • 0.0% – 0.4%

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.

What you’ll do

Own the customer journey: setup, onboarding, adoption, and long-term success.
Shorten time-to-value: Move customers from demo → value quickly.
Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
Build strong relationships that lead to expansions and renewals.
Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

Who you are

Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
Analytical skills: Technical, finance, economics or product background
Customer-facing pro: You know how to excite, guide, and close.
Sharp communicator: Written, verbal, and human.
Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points

Background in B2B SaaS, enterprise software, or data-heavy products
Familiarity with analytics platforms, BI tools, workflow systems, or automation software
Experience supporting enterprise customers through security, data access, or compliance reviews

Why join

Be an early, high-impact hire, working directly with the founders as a founding member
Influence product roadmap, and helping define the culture of how we work with customers
Drive growth, contribute to PMF, GTM explorations

We’re open to you starting part-time and evolving into full-time (contract or W2).

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Customer Success Manager in Detroit, MI vacancy

Customer Success Manager
$35k - $50k
...Job Description: Customer Success Manager at Amend Treatment About Amend Treatment: Amend Treatment is a residential mental health treatment organization based in Malibu California. The company provides personalized evidence-based care for adults experiencing mental...
Suggested
Full time
Amend Treatment
Detroit, MI
13 days ago
Customer Success Manager
...Customer Success Manager Nox Metals is a Detroit-based technology company supplying aluminum plate, bar, and rounds to aerospace and defense manufacturers, using software and automation to move metal faster than the industry thought possible. We need a Customer...
Suggested
Full time
Local area
Nox Metals
Detroit, MI
2 days ago
Customer Success Manager
...Customer Success Manager Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day to day Project Manager flow of work includes but is not limited to...
Suggested
Work experience placement
Night shift
Competitive Wedge LLC
Detroit, MI
3 days ago
Senior Director of Customer Success
...Senior Director of Customer Success About the Company Leading healthcare technology company providing an AI-native operating system... ...and customer health scores, and demonstrating P&L awareness in managing the team. The Senior Director will also be tasked with team leadership...
Suggested
Confidential
Detroit, MI
5 days ago
Sr. Customer Success Manager
$151k - $207.9k
...opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the strategic account sector at Okta....
Suggested
Local area
Worldwide
Flexible hours
Shift work
Okta
Detroit, MI
3 days ago
Client Success Manager
$80k - $110k
## Client Success ManagerApply: MI-Remote: Full time: Posted Today: JR108341Marathon Health... ...**ABOUT THE JOB**The C*lient Success Manager I* is responsible for developing and maintaining... ...and timely issue resolution, consulting customers on best practices, reviewing service/...
Full time
Contract work
Work at office
Local area
Remote work
Marathon Health
Detroit, MI
1 day ago
Client Success Manager
$90k - $110k
...Gravitate Digital helps local service businesses generate more customers through paid advertising, content creation, and lead... ...systems. Were growing quickly and are looking for a Client Success Manager who can help us deliver an exceptional client experience while...
Local area
Remote work
Gravitate Digital
Detroit, MI
2 days ago
Account Manager- SMB Business Sales
$33.5k - $59k
...the #VTeamLife. \n \n \n What you'll be doing... \n \n With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions that...
Full time
Temporary work
Part time
Work experience placement
Shift work
Verizon
Detroit, MI
3 days ago
Principal Customer Success Executive - Manufacturing Vertical
...started.Join us to put AI to work for people.Job DescriptionThe Customer Success Executive—US Manufacturing is a senior individual contributor... ...accounts—operating with the ownership mentality of a general manager at the account level.This is not an account-monitoring role....
Work at office
Immediate start
Remote work
Flexible hours
Moveworks
Detroit, MI
6 days ago
Director, Client Partner
...transformationServe as engagement architect, partnering with delivery and solution teams to scope and price engagementsDrive account revenue growth, manage pipeline, and own P&L performance across your portfolioSupport sales/pre-sales activities by assessing opportunities, responding to...
EPAM Systems
Detroit, MI
3 days ago
Senior Principal, Client Partner | Generalist
$144k - $205k
...and technology challenges.What You’ll Do* Managing and growing a portfolio of strategic... ...or a combination of these areas.* Proven success developing and growing multimillion-dollar... ...strategy, organizational change, customer experience, data, AI, cloud, or related...
Temporary work
Local area
Slalom
Detroit, MI
5 days ago
Client Partner, Auto
$200k - $250k
...purpose-driven company looking for curious, customer-focused sales professionals who are... ...business and growing long-term partnerships. Success in this role requires a proactive hunter mentality paired with strong account management, strategic selling skills, and...
Temporary work
Work at office
Local area
Work from home
Nextdoor
Detroit, MI
3 days ago
Scale-Driven Client Success Manager
DoorDash is seeking aScaled Client Success Manager to drive product adoption, onboarding, and education for a pooled North America customer segment. You will partner with Strategy & Operations, Analytics, and Product to turn insights into scalable programs and activations...
DoorDash, Inc.
Detroit, MI
2 days ago
Student Success Project Manager
...Student Success Project Manager Wayne State University is searching for an experienced Student Success Project Manager at its Detroit campus... ...and written abilities with effective interpersonal and customer service skills. Ability to work independently and as part...
Hourly pay
Full time
Contract work
Work at office
Wayne State University
Detroit, MI
15 days ago
Associate Client Partner-Financial Services
...DescriptionInfosys is seeking an Associate Manager of Client Services for its Financial... ...stakeholders and leadership teams to ensure successful execution of client commitments.Act as... ...point to maintain high levels of customer satisfaction.Support long-term relationship...
Full time
Contract work
Temporary work
Relocation
Infosys Technologies
Detroit, MI
4 days ago
Client Service Delivery Senior Manager - Infrastructure
...countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and... ...leader responsible for the end-to-end delivery of infrastructure managed services across a portfolio of enterprise clients. Operating across...
Full time
Contract work
Work experience placement
For subcontractor
Live in
Work at office
Local area
Night shift
Accenture
Detroit, MI
4 days ago
Guest Experience Specialist
...front desk and promote ESA services to drive reservations. The role requires English proficiency, strong customer service, and the ability to use the property management system. You will work with the team to ensure safety, security, and a great guest experience nightly....
Night shift
Extended Stay America
Dearborn, MI
5 days ago
Client Engagement Manager - Digital Consulting - 1898 & Co.
DescriptionThe Digital Consulting Client Engagement Manager role within 1898 & Co., a part of Burns & McDonnell, will partner with our customers in the electric utility space to understand their critical business challenges and implement technology-focused solutions that...
For contractors
Burns & McDonnell
Detroit, MI
6 days ago
Dealer Success Manager Coach
$138.1k - $157.7k
Dealer Success Manager Coach As a Dealer Success Manager People Leader with Capital One Auto, you’ll have an amazing opportunity to train,... ...is essential to delivering exceptional service to our Dealer customers. We are excited to be growing our team to build the next generation...
Full time
Temporary work
Part time
Local area
Capital One
Detroit, MI
3 days ago
Supports Coordinator 1
...Person-Centered Plan for each assigned participant including the acquisition of the necessary supports to complete it. Ensure the success of all participants by conducting meetings and/or conducting interventions and providing referrals as needed. QUALIFICATIONS...
Contract work
Work experience placement
Work at office
Work from home
Gesher Human Services
Detroit, MI
2 days ago
Global Sea Logistics Customer Engagement Director
...optimising processes, and fulfilling our customers' promises. And by transporting... ...and executive-level communications.The successful candidate will combine strong commercial... ...presentation development, and project management skills. Working closely with global and...
Local area
Kühne + Nagel
Detroit, MI
3 days ago
Client Accounting Services Supervisor
...accounting professional with 5–7 years of progressive experience and strong leadership skills. Oversee daily accounting operations, manage month-end close, review team work, provide advisory services, and support financial reporting and analysis. Full-time position...
Full time
Work at office
Immediate start
NorthPoint Search Group Inc
Detroit, MI
4 days ago
Client Success Manager, Scale, DoorDash for Business
...platform. The DoorDash for Business Client Success Team drives product adoption, usage, and... ...expansion across our longtail unmanaged customers with a focus on onboarding and new use-... .... About The Role Scaled Client Success Managers own product adoption, education, and...
Hourly pay
Work at office
Local area
Remote work
Flexible hours
DoorDash, Inc.
Detroit, MI
2 days ago
Client Accounting Services Manager (FT or PT)
$300 per month
...Client Accounting Services Manager (Cincinnati - FT or PT) Are you an accounting professional with a positive attitude who is seeking... ...’s & $1,500 / yr. for all others) and expenses to maintain and customize your home office ($700 / yr.). · Best-in-Class Benefits –...
Full time
Temporary work
Part time
Home office
Night shift
Excelsior Accounting Services
Detroit, MI
4 days ago
Dealer Account Manager
...throughout North America.Our Dealer Account Managers are individuals with the vision and dedication to provide world-class customer service to our dealer partners through... ...New Hire training is provided to ensure your success in your new role. This training will prepare...
Full time
Work experience placement
Work at office
Local area
Remote work
Westlake Services
Detroit, MI
1 day ago
Customer Lifecycle Marketing Practice Lead
$235.5k - $330.5k
...remote/hybrid opportunity based in the USThe Customer Lifecycle Marketing (CLM) Practice Lead,... ...leadership role, not a delivery management role. It requires the credibility to engage... ...data strategy to paid media activation. Success is measured through practice revenue and...
Full time
Temporary work
Work at office
Local area
Remote work
Flexible hours
2 days per week
3 days per week
Dentsu
Detroit, MI
7 days ago
Amplify: Detroit Success Manager (Temporary)
$42k
...due to a disability, contact this employer to ask for an accommodation or an alternative application process. Amplify: Detroit Success Manager (Temporary) Full Time Detroit, MI, US 10 days ago Requisition ID: 1062 Salary: $42,000.00 Annually Who We Are The Academy...
Full time
Temporary work
Apprenticeship
Internship
Local area
The Academy Group
Detroit, MI
1 day ago
Strategic Enterprise Client Success Manager Growth & Adoption
KODE Labs, a real estate technology company headquartered in Detroit, Michigan, is seeking a Client Success Manager to drive customer outcomes, platform adoption, and value realization for enterprise clients. You will own strategic relationships and renewal strategies across...
KODE Labs
Detroit, MI
2 days ago
Michigan Industrial Market Sector Lead
...and Detroit, to support our area’s growing industries.The primary duties of the Industrial Market Sector Leader include project management; top line growth through business development, meeting contractual commitments, and building client relationships; and growth of...
Local area
HDR
Detroit, MI
5 days ago
Sr Marketing Development Manager
...ManagerJob DescriptionThis growth-oriented, manager-level role owns and drives digital... ...strategy for a global CDMO business. The successful candidate will serve as the primary strategic... ...agencies to execute campaigns and customer engagement initiatives across regions. The...
Full time
Contract work
Worldwide
Piramal Group
Wyandotte, MI
6 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!