Service Response Center Representative

Service Response Center Representative

BayCare is currently in search of our newest team member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.

Position Details:

• Location: Morton Plant Hospital Clearwater, Florida
• Status: Full-time
• Shift Schedule: Sunday - Tuesday (7:00am-7:00pm) / Wednesday 7:00am-1:00pm)

Responsibilities

• Responsible for receiving all facilities and security related information via telephone, fax or email.
• First point of contact for facilities and security whose primary responsibility is to initiate the appropriate response to our caller's needs.
• Responsible to create and dispatch work orders and other assignments via radio communication to security and/or facilities.
• Needs to be calm, clear and in control, especially in an emergency.
• Monitor various alarm systems, make appropriate overhead announcements when needed at the appropriate location, as well as document and log all telephone calls and alarms.
• Monitor the security cameras, badge tap alarms, BAS alarms and handle Code Red and Panic alarms for the hospitals.
• This includes but, is not limited to contacting 911, announcing the Code Red overhead at the appropriate hospital, whether a real fire or a drill.
• Must be able to problem solve, handle multiple calls and emergencies while providing excellent customer service

Why BayCare?

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Education

• Required: High School Diploma or Equivalent

Licenses

• Required: Driver's License

Experience

• Required: 1 year experience in healthcare
• Preferred: 1 year call center, dispatch, maintenance

Specific Skills

• Critical thinking skills
• Ability to work on a team
• Organizational skills
• Computer skills appropriate to the position
• Time management skills

Equal Opportunity Employer Veterans/Disabled