Front Desk Agent

Front Desk AgentPosition Type: Full-Time or Part-TimeJob SummaryWe are seeking a friendly, professional, and dependable Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for providing an exceptional guest experience from arrival through departure while assisting with front desk operations and supporting the overall success of the hotel.This is a great opportunity for someone who enjoys working with people, providing excellent customer service, and being part of a professional hospitality team. Previous hotel experience is preferred but not required. We are willing to train the right candidate.Key ResponsibilitiesWelcome guests with a friendly and professional attitude.Check guests in and out accurately and efficiently.Process reservations, room assignments, payments, and guest requests.Answer telephone calls and respond to guest questions and inquiries.Provide information about hotel services, amenities, local attractions, restaurants, and transportation.Address guest concerns and complaints professionally and work to resolve issues promptly.Communicate effectively with housekeeping, maintenance, and management regarding guest needs and room status.Maintain accurate guest records and follow established hotel procedures.Maintain a clean, organized, and professional front desk area.Follow hotel policies and procedures related to safety, security, guest privacy, and cash handling.Assist with other hotel duties as needed to ensure smooth daily operations.Provide consistently courteous and professional service while representing the hotel.QualificationsPrevious hotel, hospitality, customer service, or front desk experience is preferred but not required.Excellent communication and interpersonal skills.Friendly, professional, and service-oriented personality.Ability to remain calm and professional when handling challenging guest situations.Basic computer skills and ability to learn hotel reservation/front desk systems.Strong attention to detail and ability to multitask.Reliable and punctual with a strong work ethic.Ability to work independently as well as part of a team.Ability to work a flexible schedule, including weekends and holidays as needed.What We’re Looking ForThe ideal candidate is someone who takes pride in providing excellent guest service, communicates effectively, is dependable, and enjoys creating a positive experience for every guest. We welcome applicants who are new to the hospitality industry as well as experienced hotel professionals.ScheduleFull-time and part-time opportunities are available. Scheduling may include mornings, afternoons, evenings, weekends, and holidays based on hotel operational needs.Equal OpportunityWe are committed to providing an inclusive and professional workplace and encourage qualified individuals from all backgrounds to apply. Great Lakes Hospitality Group