Recruiter

TP Call Center Operations ManagerDevelop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client needs and requirements according to policies and procedures. Please note this is a full-time onsite position in Maumee, Ohio.TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you require reasonable accommodation during the application process, please contact us at View phone number on click.appcast.io or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.ResponsibilitiesPurpose Of PositionReview and monitor employment applications for contact center employeesMaintain relationships with appropriate recruiting resourcesMaintain professional and accurate representation of TP to candidatesPre-screen applicants, schedule and conduct interviewsConduct pre-employment testing, reference checks and background checksReview and audit new hire paperwork ensuring completion and accuracyCommunicate employment offers and orientation to new employeesMaintain recruiting reporting and data i.e., interview/hire ratios or resource dataAssist in other functions as required by supervisorThrive as a team player in a fast paced, high energy, change oriented environmentQualificationsQualificationsMust live in commuting distance to Maumee, OH 435372 years recruiting and interviewing experience in a high-volume setting required (3 years preferred)Excellent customer service skills and building rapport with employees, management and vendorsExcellent verbal and written communication skillsMust be fast learner and quick problem solverMust have the ability to multi-taskMust have proficiency in Microsoft Office Suite of productsAbility to think innovatively with regard to recruiting and overall employee experiencePrevious call center experience preferredExcellent attendance history is requiredMust pass background and drug testsBest SkillsProcess ExcellenceCollaborationCommunicationEmotional IntelligenceOpen-MindednessCritical ThinkingSolution OrientationEntrepreneurshipAI ProficiencyData LiteracyBe Part Of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.