Loan Operations Assistant Manager

Pacific Staffing is recruiting a Loan Operations Assistant Manager for a well-established Sacramento based financial institution committed to accuracy, compliance, and exceptional service across its loan portfolio. This role is ideal for an experienced loan operations professional who thrives in a fast-paced environment and enjoys leading teams, improving processes, and supporting high-quality loan servicing operations. The Loan Operations Assistant Manager supports daily operations across consumer, mortgage, and commercial loan portfolios. This working-leader role oversees loan servicing activities, supports staff development, ensures workflow efficiency, and partners with departments across the organization to maintain accurate, timely, and compliant loan processing and reporting. Onsite in Sacramento, CA $80,000 - $105,000 (DOE) plus generous bonus Key Responsibilities Support supervision, coaching, and development of Loan Operations staff. Assist with hiring, onboarding, training, and performance management. Help maintain workflows, service standards, and departmental procedures. Oversee core loan servicing functions including payments, payoffs, escrow, disbursements, and balancing. Support loan boarding, verification, and internal control processes. Provide guidance on specialized loan activities such as non-accruals, charge-offs, and OREO. Assist with system updates, testing, and process enhancements. Identify and document process improvements and maintain procedures. Perform daily operational duties and provide coverage as needed. Monitor service levels and departmental performance metrics. Assist with audits, examinations, and regulatory reviews. Coordinate with vendors and IT on system maintenance and issue resolution. Support departmental projects, reporting, and initiatives. Serve as an escalation point for routine issues and act as backup to the Loan Operations Manager. Qualifications Associate's degree in Business, Finance, Accounting, or related field (or equivalent experience). 5+ years of loan operations experience (commercial & mortgage), including 2+ years in a supervisory role. Strong knowledge of consumer, mortgage, and commercial loan products and servicing. Understanding of loan operations procedures, controls, and compliance requirements. Experience with systems such as FIS, LaserPro, OnBase, or Abrigo preferred. Strong leadership, communication, and organizational skills. Ability to manage multiple priorities and maintain accuracy in a fast-paced environment. #J-18808-Ljbffr Pacific Staffing