Team Lead, Collections

Lead Coordinator, Collections About Navista We believe in the power of community oncology to support patients through their journeys with cancer. As an oncology practice alliance comprised of more than 100 providers across 50 sites, Navista provides the support community practices need to fuel their growth—while maintaining their independence. What Collections contributes to Cardinal Health Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization’s assets. Collections is responsible for the collection of outstanding accounts receivable. This includes dispute research, developing payment plans with customers, and building relationships of trust with customers and internal business partners. Responsibilities The Accounts Receivables (AR) Team Lead assists with daily operations of the accounts receivable team, ensuring accurate and timely processing of claims, including denials and the maximization of cash flow. This role is responsible for optimizing AR processes and supporting the organization’s financial health through effective management of outstanding receivables. Monitor aging reports and follow up on past‑due accounts to improve cash flow. Coordinate with billing team to ensure insurance claims are accurate and sent timely. Assist with training of new AR representatives. Develop and implement strategies to increase revenue. Analyze AR metrics, DSO (days sales outstanding), and other KPIs. Support internal and external audits by providing requested documentation and explanations. Audit weekly team member accounts for accuracy and training opportunities within team. Recommend and implement process improvements to enhance efficiency and accuracy in AR operations. Ensure compliance with company policies, accounting standards, and relevant regulations. Research resolution for LCD/NCD and payer policy denials. Identify root causes and recommend corrective action. Handles other duties and projects assigned. Qualifications Bachelor’s degree, preferred in business administration, healthcare or related field 3–5 years of experience in accounts receivable, with at least 1–2 years in a team lead role preferred Strong knowledge of ICD-10-CM, CPT, HCPCS, Medicare, Medicaid, Managed Care preferred Strong knowledge of AR processes and billing systems preferred Preferred experience with GE Centricity. Preferred experience in Oncology billing. Proficiency with Microsoft Office, especially Excel preferred Excellent analytical, organizational, and communication skills. Ability to manage multiple priorities in a fast‑paced environment. Customer service mindset and problem‑solving skills. Ability to resolve customer issues calmly and professionally with diplomacy and tact. Ability to work independently with minimal supervision. Experience in Accounts Receivables (IPA’s and Medi-Cal). Familiarity with credit analysis and risk assessment. What is expected of you and others at this level Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments. Comprehensive knowledge in technical or specialty area. Ability to apply knowledge beyond own areas of expertise. Performs the most complex and technically challenging work within area of specialization. Preempts potential problems and provides effective solutions for team. Works independently to interpret and apply company procedures to complete work. Provides guidance to less experienced team members. May have team leader responsibilities but does not formally supervise. Anticipated hourly range: $ 22.30 - $35.20 USD Hourly Benefits Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. #J-18808-Ljbffr