Call Center Supervisor

Cobb Professional Services Inc

Job Description
Cobb Professional Services is seeking a Call Center Supervisor to lead daily call center operations and support a team of customer service representatives. The supervisor will coach agents, monitor service quality and performance, resolve escalated customer concerns, and help the team deliver a consistent customer experience.

Key Responsibilities

Lead daily floor operations, including monitoring call queues, staffing coverage, schedules, attendance, and adherence to procedures.
Assist with hiring, onboarding, training, and developing call center agents.
Listen to calls, review work quality, and provide timely one-on-one coaching and performance feedback.
Track and analyze key performance measures, including average handle time (AHT), customer satisfaction (CSAT), first-call resolution (FCR), and call abandonment rates.
Handle escalated customer calls with professionalism, sound judgment, and a focus on resolution.
Identify service trends and recommend improvements to workflows, training, and the customer experience.
Prepare regular performance and productivity reports for management.
Communicate expectations clearly and help build a supportive, accountable team environment.

Qualifications

Experience supervising a call center or customer service team, or substantial frontline customer service experience with demonstrated leadership responsibilities.
Strong verbal communication, active listening, coaching, and conflict-resolution skills.
Ability to make sound decisions and remain composed in a fast-paced environment.
Familiarity with call center phone systems, customer relationship management (CRM) software, and performance reporting tools.
Ability to interpret performance data and turn findings into practical coaching or operational improvements.
High school diploma or equivalent required; a degree in business or a related field is preferred.

Apply

If you enjoy developing people, solving customer problems, and keeping a busy service team on track, we encourage you to apply!

Requirements

High school diploma or equivalent.
At least 3 years of experience in a call center, contact center, patient access, or comparable customer service environment.
At least 1 year of experience supervising, serving as a team lead, or formally coaching customer service staff.
Experience monitoring call quality and performance measures such as average handle time, customer satisfaction, first-call resolution, and call abandonment.
Experience managing escalated customer concerns, schedules, attendance, and daily staffing coverage.
Proficiency with call center phone systems, customer relationship management (CRM) software, and standard reporting tools.
Strong communication, coaching, problem-solving, and organizational skills.

Preferred Qualifications

Associate's or bachelor's degree in business, healthcare administration, management, or a related field.
At least 2 years of supervisory experience in a hospital, healthcare contact center, patient access department, or medical scheduling operation.
Familiarity with electronic health records (EHR) and patient scheduling systems.
Experience handling sensitive patient information and following applicable privacy policies.
Experience improving team performance through call reviews, training, and individual coaching plans.

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Call Center Supervisor in Dallas, TX vacancy

Call Center Supervisor
$18 - $20 per hour
...Call Center Supervisor The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ensuring they are off to a great start, which will assist in their...
Suggested
Hourly pay
Full time
Work at office
Monday to Friday
Flexible hours
BestWay Rent To Own
Richardson, TX
2 days ago
Call Center Supervisor
$50k - $55k
...Call Center Supervisor Location: Las Colinas, TX Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal...
Suggested
Serenity Healthcare, LLC
Irving, TX
5 days ago
Call Center Supervisor
...Call Center Supervisor Location: Dallas, TX Position: Onsite We are looking for a supervisor who manages the team of White Glove Voice Specialists/Jr. Banker, responsible to manage day-to-day operations, ensure readiness to support clients, manage performance...
Suggested
Software Technology Inc
Dallas, TX
2 days ago
Call Center Supervisor
$33 per hour
...Call Center Supervisor Location: Dallas, Ft Worth, TX / Pittsburgh, PA / Raleigh, NC / Orlando, FL / Phoenix, AZ Industry: Healthcare / Patient Services Schedule: Monday-Friday; schedule may vary based on program needs Payrate: $33/hour Job Summary...
Suggested
Temporary work
Work at office
Local area
Work from home
Monday to Friday
Kelly CPA
Dallas, TX
2 days ago
Call Center Supervisor
$57k - $67k
...that is passionate about creating transformative change in healthcare. This position serves as a working supervisor with oversight and management of all call center associates and functions as they relate to maintaining quality of HealthPort services and continued...
Suggested
Temporary work
Work at office
Datavant
Dallas, TX
9 days ago
Experienced Call Center Quality Assurance Supervisor
...and innovation to help organizations improve customer experience and business performance. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You’ll oversee QA analysts, ensure compliance with client...
Worldwide
MCI Careers
Dallas, TX
7 days ago
Experienced Call Center Quality Assurance Supervisor
...Experienced QA Supervisor MCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions... ...with business process outsourcing, staff augmentation, contact center customer services, and IT services needs by providing general...
Full time
Temporary work
Casual work
Work at office
Local area
MCI
Addison, TX
5 days ago
Experienced Call Center Quality Assurance Supervisor
...performance. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts... ...outsourcing, staff augmentation, contact center customer services, and IT Services needs... ...Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP...
Full time
Contract work
Temporary work
Casual work
Work at office
Local area
Worldwide
MCI Careers
Farmers Branch, TX
23 hours ago
Experienced Call Center Operations Supervisor
...Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing...
Remote work
MCI Careers
Dallas, TX
7 days ago
Call Center Supervisor (11:30am - 8:00pm Shift)
...Job Description Job Description CABVI is seeking a Call Center Supervisor to oversee call center operations with and without supervision of Call Center Manager. Organize and supervise day-to-day operations and activities of a contact center team in order to achieve...
Contract work
Work at office
Shift work
CABVI
Syracuse, NY
27 days ago
Experienced Call Center Manager
...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple... ...ensuring KPIs and SLAs are consistently met. Lead and mentor supervisors, team leads, and support staff. Analyze performance data and...
Full time
Contract work
Temporary work
Casual work
Work at office
Local area
Remote work
Mass Markets
Dallas, TX
1 day ago
Call Center Manager
...Call Center Manager | Las Colinas, TX If you've ever thought about a career in healthcare but didn't know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. We're not hiring for medical know-how — we're...
Serenity Healthcare, LLC
Farmers Branch, TX
1 day ago
Call Center Manager
...associates in sales concepts, principles, and practices. Prepare call center sales agents to respond to customer questions and concerns... ...they determine call center sales goals. Working with other supervisors and management team members to support agents and maximize customer...
LV Search Partners
Dallas, TX
4 days ago
Experienced Call Center Manager
...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple... ...ensuring KPIs and SLAs are consistently met. Lead and mentor supervisors, team leads, and support staff. Analyze performance data and...
Full time
Temporary work
Casual work
Work at office
Local area
Remote work
MCI
Addison, TX
4 days ago
Call Center Client Account Manager I
$50k - $60k
...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple... ...qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in...
Full time
Contract work
Temporary work
Work experience placement
Work at office
Local area
Remote work
Shift work
Mass Markets
Dallas, TX
1 day ago
Experienced Call Center Client Services Manager
...enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple... ...qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in...
Full time
Contract work
Temporary work
Casual work
Work at office
Local area
Remote work
MCI Careers
Dallas, TX
1 day ago
Call Center Client Account Manager III
...Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing...
Full time
Work at office
Remote work
MCI Careers
Dallas, TX
a month ago
Front Desk Supervisor
...Job Description Job Description Marriott Dallas Las Colinas is seeking a professional, service-focused Front Desk Supervisor to join our Rooms Operations team. This role is responsible for supporting daily front office operations, leading front desk associates, resolving...
Temporary work
Live in
Flexible hours
Shift work
Afternoon shift
Marriott Dallas Las Colinas
Irving, TX
a month ago
Front Desk Coordinator -- Grand Prairie, TX
$13 per hour
Job Description Job Description Front Desk Coordinator – Full Time Location: Grand Prairie , TX 75052 A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services...
Hourly pay
Full time
Immediate start
The Joint Chiropractic
Grand Prairie, TX
8 days ago
Dental Front Desk Insurance Coordinator Bilingual
Job Description Job Description We are looking for a dedicated, enthusiastic, positive, professional, willing experienced person ready to join a great team. Fast paced growing private owned practice.Must have solid work history. Experience in the dental field and with...
Private practice
Work at office
BEYOND DENTAL & IMPLANT CENTER
Dallas, TX
13 days ago
Front Desk Coordinator
$11 - $13 per hour
...others in a fun, fast paced environment Strong customer service skills, along with customer tolerant Ability to make/take phone calls while still assisting lobby Must be comfortable with up-selling Greeting EVERYONE that walks in or out of Dogtopia!...
Full time
Part time
Immediate start
Flexible hours
Teabyrd TX LLC
Dallas, TX
7 days ago
Front Desk Coordinator / MA
$20 - $24 per hour
...exciting opportunity for someone who thrives in a fast-paced, patient-centered environment, enjoys building relationships and creating... ...professionalism, warmth, and exceptional customer service Answer incoming calls, schedule appointments, and manage provider calendars...
Hourly pay
Full time
Part time
Work at office
Diamond Accelerator
Dallas, TX
13 days ago
Front Desk Coordinator
$50k
...callers. This full-time, in-office role requires a polished, dependable professional who can manage a busy front desk, handle incoming calls and emails, support the legal team, and create a calm, welcoming, and professional office experience. Compensation: $50,000+...
Full time
Work at office
Katie L. Lewis, P.C. Family Law
Dallas, TX
3 days ago
Healthcare Front Desk Coordinator - Full-time or Part-Time
...insurance information is verified. In addition, schedule appointments for new and returning patients, collect patient co-pays, route calls to the respective departments, and perform end of day closing duties. Job Requirements Include: Bilingual - Must speak...
Full time
Part time
Tots 2 Teens Kid Care, PLLC.
Irving, TX
28 days ago
Front Desk Coordinator at Global Heathcare Resources, LLC
$12 - $15 per hour
Job Description Job Description Front office coordinator available at our dental office in Richardson and Dallas: We are looking for a full-time front desk receptionist at our dental office in Richardson. We work extremely hard to provide our employees with continuous...
Full time
Temporary work
Work at office
Global Heathcare Resources, LLC
Dallas, TX
21 days ago
Bilingual Dental Front Desk Coordinator
...Job Description Job Description About Us Resource Center is proud to have served the LGBTQIA+ and HIV/AIDS communities in Dallas-Fort Worth for four decades! From a grassroots advocacy group to the front lines of the AIDS crisis, to witnessing marriage equality...
Work at office
Resource Center
Dallas, TX
6 days ago
Senior Director Customer Success, Resins and Technologies (USA, REMOTE)
$220k - $240k
Be part of something altogether life-changing by shaping customer-driven decision makingWorking at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life‑saving activities ranging from fundamental...
Full time
Remote work
Danaher Corporation
Dallas, TX
1 day ago
Manager, Know Your Customer (KYC)
$145k - $192.5k
Circle (NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle’s platform includes the world...
Flexible hours
Circle
Dallas, TX
1 day ago
Senior Manager, Merchandising and Customer Growth
$155k
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network,...
Full time
Flexible hours
Shift work
Expedia
Dallas, TX
23 hours ago
Compensation Manager, Customer
$87k - $171k
The Compensation team serves as a strategic advisor to business leaders, managers, and employees across MDB. We use data and insights to drive value and build the tools, models, and frameworks that support sound compensation decisions. This role sits within Compensation...
Local area
Remote work
Worldwide
Flexible hours
MongoDB
Dallas, TX
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Call Center Supervisor. Be the first to apply!