Lead Hospitality Associate

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.


Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking an experienced and professional working Lead Hospitality Associate to join a high-profile corporate environment in San Francisco. This individual will play a critical leadership role in delivering a premier workplace and guest experience while overseeing daily hospitality operations and supporting corporate events. The ideal candidate is a hands-on hospitality professional with a strong client-service mindset, leadership experience, and the ability to provide exceptional white-glove service in a fast-paced corporate setting.


Key Responsibilities

Hospitality & Workplace Experience
• Deliver a superior client and guest experience with a hospitality-first approach
• Greet guests professionally and coordinate meeting room and workspace logistics
• Conduct routine floor inspections to ensure the office environment remains professional and fully operational
• Respond promptly and professionally to client requests, concerns, and service needs
• Partner with Facilities, IT, Catering, and Meeting Support teams to ensure seamless daily operations

Corporate Events & Meeting Support
• Coordinate and oversee corporate meetings, conferences, and special events
• Run daily setup reports, create weekly event sheets, and track room usage
• Confirm meeting requirements with clients prior to events and provide day-of support
• Ensure meeting rooms are properly prepared, stocked, and presented to company standards
• Coordinate catering and event logistics with internal teams and executive assistants

Reception & Client Services Support
• Support visitor management processes and issue guest badges as needed
• Coordinate with lobby and security teams to ensure smooth guest arrival experiences
• Answer incoming calls and assist with urgent workplace requests professionally and efficiently

Leadership & Team Oversight
• Lead and support a small hospitality team of 3-5 associates
• Promote accountability, professionalism, and service excellence among team members
• Assist with onboarding, training, and ongoing development of hospitality staff
• Communicate effectively with leadership and provide operational updates as needed

Qualifications
• 2-3+ years of hospitality leadership experience required
• Prior experience managing a small team in a corporate hospitality or hotel environment preferred
• Experience supporting corporate events and executive-level clientele required
• Hotel and Food & Beverage experience strongly preferred
• Strong proficiency with Microsoft Office and workplace technology
• Excellent communication, organization, and problem-solving skills
• Professional demeanor with the ability to thrive in a fast-paced environment
• Ability to handle confidential and sensitive information with discretion

Core Competencies
• White-glove customer service mentality
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize effectively
• Professional communication and interpersonal skills
• Adaptability, accountability, and sound decision-making

Education
• High school diploma or equivalent required
• College degree preferred

Work Environment & Physical Requirements
• Primarily office-based environment with regular standing, walking, and computer use
• Ability to lift light office or event materials when needed
• Frequent communication and interaction with clients, guests, and internal teams required.

The Compensation range for this role is 30.00 to 33.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#INDHP #LI-SS1

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.


Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.


We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.


Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.