Senior DoD Customer Support Lead | 24/7 Ops | TS/SCI
Guidehouse
Guidehouse is seeking a Customer Support Specialist Lead in our Defense and Security Segment to drive 24/7/365 support across Tier 1–3. You will oversee SOPs, knowledge-base content, and the customer journey, while analyzing metrics to drive improvements and manage escalations and SLA compliance. The role emphasizes proactive customer advocacy, cross-team collaboration, and the ability to operate in a high-security environment requiring Top Secret clearance. #J-18808-Ljbffr Guidehouse
Vacancy posted 1 day ago
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