Quality Analyst - IDD Services

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Quality Analyst - IDD Services

W2 Full Time Management Macon, GA, US

The Quality Improvement Specialist oversees and operationalizes the agency-wide Quality Improvement (QI) Plan at All Care.

DUTIES AND RESPONSIBILITIES

• Monitor and measure performance through data collection, analysis, and reporting, providing actionable insights to leadership and program teams.
• Champion accreditation and certification readiness through preparation, coordination, and follow-up on quality-focused reviews and fidelity monitoring.
• Drive continuous quality improvement by coaching staff and stakeholders on effective QI methods, tools, and best practices to enhance service delivery and program outcomes.
• Align programs with service standards by reviewing guidelines and collaborating with staff to optimize workflows and maintain fidelity to service intent.
• Ensure service excellence by conducting regular Quality Service Visits, facilitating internal audits, and preparing for external reviews/surveys.
• Elevate stakeholder engagement through structured satisfaction surveys, feedback loops, and targeted improvements based on data trends.
• Identify and address areas for improvement by initiating internal quality improvement plans, leading cross-functional workgroups, and facilitating problem‑solving sessions.
• Strengthen compliance by drafting and submitting corrective action plans in response to audits, reviews, or investigations.
• Engages in ongoing professional development and maintain role-specific certifications
• Advance the agency mission by supporting strategic initiatives and contributing to special projects that enhance organizational impact.
• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor’s Degree
• One to three years in a similar role in a human services or behavioral health organization

Preferred Qualifications:

• Five or more years in a similar role in a human services or behavioral health organization
• Knowledge of DBHDD and DCH rules and regulations
• Analytical Skills: The ability to effectively analyze data and identify trends and patterns is crucial for recognizing areas that need improvement.
• Communication Skills: Strong written and verbal communication skills are necessary to effectively convey complex data and information to various audiences, including management and clinical teams.
• Collaboration and Teamwork: The QI Specialist often works with cross-functional teams, requiring strong interpersonal and teamwork skills.
• Project Management Skills: The role may involve managing multiple competing objectives and projects simultaneously, requiring strong project management abilities.
• Data Analysis Proficiency: Experience with data analysis software and proficiency in Microsoft Office Suite is essential.

Working Conditions:

The job is routinely 8:00 a.m. to 4:00 p.m. in a hybrid office and field setting; Some non-traditional hours, including weekends, may be required occasionally to support agency’s goals. Travel to various sites for quality reviews, training, and technical assistance.

All Care is an Equal Opportunity Employer

All Care is a drug free workplace

All Care follows all FMLA & FLSA guidelines